Chief External Relations Officer

Location

NCCI’s workforce consists of over 800 employees, with the majority located near the company’s headquarters in Boca Raton, Florida. This position will be based in Boca Raton, with the majority of time onsite and some flexibility for periodic remote work.

Position Summary

The Chief External Relations Officer is a member of NCCI’s Executive Team and contributes broadly to the strategic direction, operating effectiveness, and long-term success of the organization. This leader helps shape both what NCCI delivers to the workers compensation system and how NCCI operates to deliver greater value, strengthen execution, and adapt to changing stakeholder needs.

Organizational Leadership

The Chief External Relations Officer provides executive leadership for both the Regulatory Division and Customer Operations Division. The role is stakeholder focused and strengthens alignment across NCCI’s regulatory, industry, carrier, bureau, residual market, and other customer-facing activities while preserving the distinct expertise, responsibilities, and accountabilities of each function.

Stakeholder Strategy & Engagement

A core responsibility of the role is to develop and lead an integrated stakeholder engagement strategy. This includes ensuring NCCI has a comprehensive view of its relationships with regulators, carriers, agents and brokers, independent bureaus, legislators, industry associations, insureds, and other participants in the workers compensation system. The role ensures external perspectives, market intelligence, and stakeholder insights are understood, shared, and used to inform NCCI’s strategy, priorities, services, operations, and value proposition.

Functional Scope

Specific areas of responsibility include state regulatory and department of labor relations, legislative and government affairs, WCIO and bureau relations, residual market operations, affiliate / carrier services, as well as key customer-facing production areas including customer service, assigned risk, experience rating, ownership rulings, and related stakeholder-facing functions. The role also provides executive leadership for key stakeholder forums and events, including NCCI’s Annual Insights Symposium and Residual Market Forum.

Enterprise Leadership Expectations

The Chief External Relations Officer works through experienced leaders with deep subject matter expertise and strong stakeholder relationships. The role is accountable for creating clarity, alignment, and accountability across the portfolio; developing leaders and teams; managing expenses and resources effectively; supporting appropriate revenue opportunities; and ensuring strong operational execution.

Success in this role requires an enterprise-minded executive who can build trust, lead through influence, connect work across functions, surface and resolve enterprise issues, and help NCCI continue to evolve its role and value in the workers compensation system.

Major Responsibilities

Executive & Enterprise Leadership

• Serve as an active member of the Executive Team, contributing to NCCI’s enterprise strategy, priorities, operating model, culture, and execution.
• Partner with the President and CEO and Executive Team members on matters affecting carriers, regulators, independent bureaus, agents and brokers, legislators, industry groups, insureds, and other stakeholders.

Carrier & Regulatory Relations

• Develop and lead an integrated carrier and other stakeholder engagement strategy that strengthens relationships, reinforces NCCI’s value, and defines market intelligence to inform enterprise strategy and investment decisions.
• Maintain and strengthen NCCI’s credibility, neutrality, and trust with regulators and other public-sector stakeholders, including departments of insurance, departments of labor, legislatures, federal offices, NAIC, IAIABC, NCOIL, NCSL, and other regulatory and policy organizations.
• Support achievement of NCCI’s annual rate and loss cost filing objectives by ensuring strong coordination among regulatory relations, state actuaries, legal, and other internal partners.
• Partner with Legal and other internal stakeholders on state and national examinations of NCCI, including examination coordination, response, recommendations, and follow-through.

Customer Operations & Residual Market Leadership

• Provide executive leadership for residual market operations, including Pool and Plan Administration, assigned risk application processing, and related services.
• Provide executive leadership for customer-facing operations, including experience rating production, ownership rulings, customer service center operations, and related processes.

Industry & Bureau Relations

• Oversee relationships and coordination with independent bureaus, WCIO, industry trade associations, and relevant coalitions that support the health and effectiveness of the workers compensation system.

Operational Excellence & Resources

• Oversee area-focused strategies, operating plans, project implementations, technology needs, service agreements, and internal/external interfaces in partnership with Information Technology and other enterprise partners.
• Manage expenses, resources, service quality, revenue opportunities, and operational performance with discipline and a focus on long-term enterprise value.

Talent Leadership

• Build and develop strong leaders and teams, fostering a culture of performance, accountability, agility, trust, collaboration, and stakeholder focus.

Preferred Background

Industry Experience

• Extensive background in the insurance industry with more than 20 years of experience, demonstrating a deep understanding of industry dynamics, trends, and regulations.
• Proven track record working for a carrier or supporting carriers as customers and managing senior executive-level relationships within the insurance industry.
• Strong understanding of the property and casualty insurance industry, with workers compensation experience strongly preferred. Broad experience preferred in enterprise financials, operations, organizational/talent management, and regulatory compliance.

Leadership Experience

• Proven expertise in leadership across multiple functions, along with depth in leading functional teams specializing in external stakeholder interactions.
• Regulatory experience or meaningful exposure to insurance regulation, public policy, legislative processes, and government affairs.
• Experience interacting in depth with a board of directors, either as a member of management or as a board member; able to effectively engage with and influence board-level decision processes.

Education & Credentials

• Bachelor’s degree required in business or related area; advanced degree and/or relevant certifications preferred.
• CPCU or similar industry designation preferred.

Location Requirement

• Boca Raton area -based or willing to relocate to the Boca Raton area to support frequent in-person collaboration.

Desired Skills & Attributes

Enterprise Leadership

• Enterprise-minded executive with the ability to contribute beyond functional responsibilities.
• Potential to serve as a broader enterprise succession candidate.

Stakeholder Influence & Credibility

• Strong relationship orientation and credibility with regulators, carriers, agents and brokers, bureaus, legislators, trade associations, and internal leaders.
• Comfortable serving as a visible representative of NCCI.

Strategic & Operational Capability

• Ability to balance regulatory credibility, customer responsiveness, operational execution, and strategic value.
• Strategic thinker with strong operational discipline, business judgment, and attention to execution.
• AI-aware and prepared to identify and implement practical use cases that improve efficiency, stakeholder experience, and organizational effectiveness.

Communication & Collaboration

• Strong collaboration and communication skills, with the ability to work across divisions and lead through influence.
• Politically astute, with sound judgment and the ability to navigate complex stakeholder dynamics.

Talent Development

• Demonstrated ability to develop leaders, mentor talent, build effective teams, and create clarity and accountability.

About NCCI

With a 100+ year legacy of service, the National Council on Compensation Insurance (NCCI) is the nation’s premier source for workers compensation data, insights, and solutions. NCCI’s core mission is to foster the health of the workers compensation system, operating as a licensed rating, advisory, and statistical organization.

As a trusted source of comprehensive data and analysis, NCCI helps inform decision-making for the workers compensation industry. We leverage our depth of expertise and thought leadership to analyze workplace trends and deliver actionable insights to industry stakeholders. Key areas of focus include ensuring loss cost adequacy, conducting objective reform analysis, supporting self-funded residual markets, and maintaining exceptional data timeliness and quality.

NCCI is a member-owned and financially sound organization, operating on a not-for-profit basis. Our performance is evaluated based on the tangible and intangible benefits we deliver to our stakeholders. We work strategically to bring value to the system, modernize and streamline solutions, help our stakeholders understand the current and future trends impacting workers compensation, and support overall industry needs.

Culture

Our culture is one of dedication, depth of expertise, respect and integrity,

accountability, and quality. Employees and leaders foster an environment where

collaboration and innovation are expected and supported. We have been named a

 “Best in Class Employer” by Gallagher’s Benefits Strategy and Benchmarking

several years in a row and have received multiple forms of recognition for

organization, industry and community impact. 

Contact:

Marie Granning, Talent Acquisition Director

Email: Marie_Granning@ncci.com