Public Safety Officer - Ford Ice Center Antioch (Full-Time)

Job Title: Public Safety Officer (Full-Time)                      

Department: Public Safety

Location: Ford Ice Center - Antioch

Job Reports to: Senior Manager, Public Safety

Status: Non-Exempt, Hourly

Brief Overview of Position:

A Public Safety Officer will be responsible for securing the building and equipment of the Ford Ice Center and enforcing access and rink policies throughout the facility. The Officer will maintain order during public access times, conduct patrols of the facility, outside perimeter and parking lot. They will monitor activities of guests and staff to ensure a safe environment for all.

Areas of Responsibility/Job Duties:

• Patrol premises and circulate among visitors, guests and employees to preserve order and protect property. Utilize a tour monitoring system during daily rounds.
• Monitor and authorize arrival and departure of visitors.
• Monitor locker rooms during public access times to ensure safety of patrons, guests and players.
• Escort contractors into secured spaces as needed.
• Use a two-way radio to stay in contact with rink personnel.
• Monitor security cameras and save footage for situations that are warranted.
• Write clear and concise reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents or medical emergencies and immediately report these occurrences to the Public Safety Manager, Facility Manager and Legal Department.
• Educate Ford Ice Center staff on proper incident response, including reporting procedures, notification of authorities, etc.
• Become a Certified First Aid/AED Instructor
• Call police or fire department in case of emergency.
• Provide friendly customer service.
• Be alert during duty period and perform security related functions.
• Respond to calls and incidents at Ford Ice Center.
• Correctly interpret and follow written technical instructions.
• Verbally answer questions from staff and the public.
• Monitor front and back parking lots as well as the service yard.
• Develop a working relationship and act as a liaison with campus security and Metro Park Police.
• Help the front of house and back of house staff as needed.
• Perform other duties as assigned by the Senior Manager, Public Safety and Facility Manager.

Minimum Requirements:

• 18 Years Old.
• High School Diploma or equivalent.
• Good judgment.
• Ability to maintain strict confidentiality in all matters pertaining to security/personnel.
• Strong problem solving, interpersonal, conflict resolution and communication skills.
• Friendly, outgoing personality with a desire to serve the company and public.
• Available to work a variety of shifts, including evenings, weekends and some holidays.
• Experience working with the public this includes customer service experience.
• Basic computer skills.
• Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.
• As a condition of employment, qualified applicant will be subject to an extensive and thorough background investigation, including a criminal history check, previous employment verification and character references.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by the Organization’s insurance carrier.

Physical Requirements and Work Conditions:

• Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.
• Ability to see details at a close range (within a few feet of the observer) and at a distance.
• Ability to detect or tell the differences between sounds and that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds.
• Ability to speak and communicate clearly with others.
• Must be able to stand or walk for long periods of time and climb stairs.
• Must be willing to work in adverse conditions in outside positions when assigned.
• Lifting requirements – must be able to lift a minimum of 50 lbs.

Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.