Part-Time - Event Public Safety Supervisor (Day Shift)

Job Title: Part-Time Event Public Safety Supervisor

Department: Public Safety

Job Reports To: Director of Public Safety

Status: Non-Exempt

Major Responsibilities/Activities:

• Supervise and coordinate activities of assigned event staff during arena events including scheduling, training, counseling and enforcing work procedures and service standards.
• Thoroughly review and audit all written incident reports during event
• Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property.
• Observe, evaluate, and document job performance of PS Officers, and assist with personnel performance.
• Ensure that all equipment is set up properly and operating efficiently and accurately.
• Operate detecting devises to screen individuals and prevent passage of prohibited articles into Arena or restricted areas.
• Escort individuals to specified locations and provide personal protection.
• Use radios and cell phones to stay in contact with security personnel.
• Write clear and concise reports of event activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents or medical emergencies.
• Call police or event medics in case of emergency.
• Provide friendly customer service.
• Be alert during duty period and perform security related functions.
• Respond to calls and incidents at Arena.
• Correctly interpret and follow written technical instructions.
• Fully understand, operate independently, successfully perform, and/or deemed qualified by a supervisor or manager for the following roles/positions:

• Command Center Dispatch (Gamedays)
• Base Operator (Non-Gamedays)
• Gate Staff
• Report Writer
• Loading Dock Attendant
• Verbally answer questions from staff and the public.
• Perform other duties as assigned by Director, Public Safety

Minimum Requirements:

• 18 Years Old.
• High School Diploma or equivalent.
• Good judgment.
• Ability to maintain strict confidentiality in all matters pertaining to security/personnel.
• Strong problem solving, interpersonal, conflict resolution and communication skills.
• Friendly, outgoing personality with a desire to serve the company and public.
• Available to work a variety of shifts, including evenings, weekends and some holidays.
• Experience working with the public this includes customer service experience.
• Basic computer skills.
• Must possess valid driver’s license and have reliable transportation.
• Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.
• As a condition of employment, qualified applicant will be subject to an extensive and thorough background investigation, including a criminal history check, previous employment verification and character references.

Physical Requirements and Work Conditions:

• Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.
• Ability to see details at a close range (within a few feet of the observer) and at a distance.
• Ability to detect or tell the differences between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds.
• Ability to speak and communicate clearly with others.
• Must be able to stand or walk for long periods of time and climb stairs.
• Must be willing to work in adverse conditions in outside positions when assigned.
• Lifting requirements – must be able to lift a minimum of 50 lbs.