Full-Time - Public Safety Supervisor (2nd Shift)

Job Title: Public Safety Supervisor

Department: Public Safety

Job Reports To: Director of Public Safety

Status: Non-Exempt

Major Responsibilities/Activities:

• Supervise and coordinate activities of assigned event staff during arena events including scheduling, training, counseling and enforcing work procedures and service standards.
• Thoroughly review and audit all written incident reports during event
• Patrol premises and circulate among visitors, patrons and employees to preserve order and protect property.
• Observe, evaluate, and document job performance of PS Officers, and assist with personnel performance.
• Ensure that all equipment is set up properly and operating efficiently and accurately.
• Operate detecting devises to screen individuals and prevent passage of prohibited articles into Arena or restricted areas.
• Escort individuals to specified locations and provide personal protection.
• Use radios and cell phones to stay in contact with security personnel.
• Write clear and concise reports of event activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences, incidents or medical emergencies.
• Call police or event medics in case of emergency.
• Provide friendly customer service.
• Be alert during duty period and perform security related functions.
• Respond to calls and incidents at Arena.
• Correctly interpret and follow written technical instructions.
• Fully understand, operate independently, successfully perform, and/or deemed qualified by a supervisor or manager for the following roles/positions:

• Command Center Dispatch (Gamedays)
• Base Operator (Non-Gamedays)
• Gate Staff
• Report Writer
• Loading Dock Attendant
• Verbally answer questions from staff and the public.
• Perform other duties as assigned by Director, Public Safety

Minimum Requirements:

• 18 Years Old.
• High School Diploma or equivalent.
• Good judgment.
• Ability to maintain strict confidentiality in all matters pertaining to security/personnel.
• Strong problem solving, interpersonal, conflict resolution and communication skills.
• Friendly, outgoing personality with a desire to serve the company and public.
• Available to work a variety of shifts, including evenings, weekends and some holidays.
• Experience working with the public this includes customer service experience.
• Basic computer skills.
• Must possess valid driver’s license and have reliable transportation.
• Must have or be able to obtain TN Private Protective Services Unarmed Security Guard license.
• As a condition of employment, qualified applicant will be subject to an extensive and thorough background investigation, including a criminal history check, previous employment verification and character references.

Physical Requirements and Work Conditions:

• Physical activities require considerable use of arms and legs and moving whole body, including sitting, walking, standing, bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.
• Ability to see details at a close range (within a few feet of the observer) and at a distance.
• Ability to detect or tell the differences between sounds that vary in pitch and loudness and to focus on a single source of sound in the presence of distracting sounds.
• Ability to speak and communicate clearly with others.
• Must be able to stand or walk for long periods of time and climb stairs.
• Must be willing to work in adverse conditions in outside positions when assigned.
• Lifting requirements – must be able to lift a minimum of 50 lbs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.