EHR Trainer

Job Summary: Under the Supervision of the Health Information Systems Manager, the EHR Trainer will develop and lead trainings of the Electronic Health Record along with any ancillary systems. 

 Qualifications and Requirements:

• Proficient with use of computer systems and computer applications
• Demonstrated teaching/training techniques and experience
• Strong analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively via multiple communication channels, including phone, email, video conferencing, and instant messaging platforms.
• Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials.

Preferred:

• Previous experience working with electronic health record systems as a trainer, superuser, or subject matter expert.
• Working knowledge of the general healthcare environment(s), terminology, workflows, and structure.
• Experience with EHR or charting systems in a healthcare, geriatric and/or other human services area
• Experience with workflow analysis and process improvement
• Experience developing training curriculums and plans

 Duties and Responsibilities:

• This position will develop and deliver learning materials, lesson plans, including those required for online modules, instructor-led training, job-aides organization-wide.
• Develop and continuously update training materials for various training sessions (Orientation On-boarding, advanced, refresher classes, helpful hints, frequently asked questions, tip sheets, etc.)
• Maintain and create a schedule of onboarding training courses for new hires and conduct those trainings
• Provide training on system enhancements, upgrades, and related workflows.
• Collaborate with PACE staff to improve knowledge and utilization of EHR functionality.
• Assist in research, evaluation, and testing of new software and software upgrades
• Attend weekly status calls with the EHR vendor
• Act as a backup to the EHR help desk and assist with and ticket resolution

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