Case Manager I

Position Summary

The Case Manager I works collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across the organization to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection. Client Care Management and Support Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support services, recovery focused interventions, cultural responsiveness, and trauma-informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Duties/Responsibilities (Essential Functions)

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Ensure timely & accurate recording of all clinical/non-clinical services, communications, and   tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Performs other job duties as assigned.

Education, Licensure and Certifications

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred
• Basic Life Support Certification required within 30 days of employment.
• Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire (with the exception of SSHC)

Experience

• 1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred 

Job Competencies

• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Strong understanding of housing support services principles, trauma-informed care, and recovery focused interventions
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.

Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

• Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Bend or position self to move items from higher place to lower place or vice versa.
• Sit, stand or be stationary.
• Talk, hear, converse, communicate, or exchange information.
• Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, inspect, etc.
• Walk, ascend, descend on both even and uneven terrain.
• Vision to include distance, depth perception, peripheral and color.

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

X

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

Working Conditions

• Works primarily in climate-controlled office environment with frequent interpersonal interactions, occasional work in clients home, shelters or other outreach situations as needed. May require time outdoors or in a company or personal vehicle or public transit. 
• Schedule is M–F, 8 hour day shift. Flexibility is required to work outside of the regular schedule when needed.