Outpatient - Clinical Supervisor

Clinical Supervisor - Outpatient Services

Position Overview

The Outpatient Program provides comprehensive behavioral health services to individuals living with serious mental illness who require ongoing therapeutic support in a community-based, non-hospital setting. The Clinical Supervisor plays a critical leadership role in ensuring high-quality clinical care, staff development, regulatory compliance, and positive client outcomes.

Reporting directly to the Outpatient Director, the Clinical Supervisor provides administrative and clinical supervision to outpatient staff, promotes continuity of care, and supports program operations through leadership, mentorship, and quality assurance activities.

Essential Duties and Responsibilities

Clinical Leadership & Supervision

• Provide administrative and clinical supervision to assigned outpatient staff.
• Deliver initial and ongoing training, coaching, and professional development for clinical personnel.
• Conduct and document individual and group supervision in accordance with state, county, and agency requirements.
• Facilitate clinical team meetings and case consultations as directed.
• Foster a collaborative treatment environment and ensure continuity of care across services.

Client Care & Treatment

• Maintain a limited clinical caseload as needed.
• Provide individual therapy services and complete all required clinical documentation.
• Offer crisis intervention and support during behavioral health emergencies.
• Assist with treatment planning, aftercare recommendations, and coordination of services.
• Collaborate with multidisciplinary treatment teams to ensure comprehensive care for clients.

Quality Assurance & Compliance

• Monitor clinical service delivery to ensure quality, timeliness, and compliance with all pay-for-performance measures.
• Conduct regular audits of client records to ensure documentation meets licensing, accreditation, and funding requirements.
• Participate in utilization review meetings and quality improvement initiatives.
• Ensure all documentation is completed accurately and in accordance with city, state, county, and program regulations.

Program & Community Relations

• Support positive relationships with referral sources and community partners.
• Address concerns and service-related issues in a professional and timely manner.
• Assist with the administration and review of client and family satisfaction surveys.
• Collaborate with internal departments, including Case Management, CIRC, and other treatment programs, to support client success.

Additional Responsibilities

• Promote a safe environment for clients, staff, and visitors.
• Perform additional duties as assigned by the Outpatient Director.

Qualifications

Required

• Master's Degree in Social Work, Counseling, Psychology, or another behavioral health-related field.
• Demonstrated psychiatric and behavioral health experience, including group therapy.
• Valid driver's license.
• Ability to successfully obtain and maintain all required background clearances.

Preferred

• Pennsylvania clinical licensure (LCSW, LPC, LMFT, or equivalent).
• Previous supervisory or leadership experience in a behavioral health setting.
• Experience working with individuals with serious mental illness.

Preferred Knowledge, Skills & Abilities

• Dialectical Behavior Therapy (DBT)
• Cognitive Behavioral Therapy (CBT)
• Trauma-Informed Care
• LGBTQIA+ Affirming Practices
• Evidence-Based Practices (EBPs)
• Administration and scoring of structured assessment tools
• Electronic Health Record (EHR/EMR) systems
• Crisis intervention and de-escalation techniques
• Ethical decision-making and professional conduct
• Strong verbal and written communication skills
• Active listening and empathy
• Critical thinking and problem-solving
• Flexibility and adaptability
• Customer and client service focus
• Computer proficiency and documentation skills
• Ability to remain calm and effective in high-stress situations

Clearance Requirements

Employment is contingent upon successful completion of:

• Pennsylvania Criminal History Clearance
• FBI Criminal Background Check
• Pennsylvania Child Abuse Clearance

Supervisory Responsibility

Yes – This position provides clinical and administrative supervision to outpatient staff.

Work Environment

This position is based at the Outpatient Department located at 1400 Reed Street and involves frequent interaction with clients, families, clinical staff, and community partners.

Schedule

Full-Time Monday through Friday 8:30 a.m. – 5:00 p.m.

Physical Requirements

The employee must be able to:

• Frequently climb stairs.
• Sit and stand for extended periods.
• Bend, kneel, reach, and lift materials as needed.
• Safely respond to behavioral health emergencies, including participation in approved crisis intervention and passive restraint procedures when necessary.

Equal Employment Opportunity

CATCH, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

Americans with Disabilities Act (ADA)

CATCH, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities. Applicants and employees must be able to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

Why Join CATCH?

At CATCH, you'll have the opportunity to lead a dedicated clinical team, support meaningful recovery journeys, and make a lasting impact in the lives of individuals and families within the community. We value professional growth, clinical excellence, collaboration, and compassionate care.