Community Relations Assistant - Full Time

Community Relations Assistant

POSITION SUMMARY

The Community Relations Assistant works with the Community Relations Director (CRD), the Business Office Manager, and the Executive Director to support the community’s inquiry and admission process and providing customers with information via tours of the community, personal visits/assessments, conversations and follow-up, and to engage and support families and residents in a variety of ways.

ESSENTIAL QUALIFICATIONS

• Assists in the community’s sales activities by helping families and residents move through the sales process to move-in as directed.
• Covers the community’s sales activities over the weekend.
• Assists the CRD with the move-in process by helping prospective residents, their family members, and/or advisers in the decision-making process by understanding their needs and educating them about the community’s services and programs. 
• Works with Maintenance to ensure apartment readiness for move-ins, maintains model apartments, and ensures the community is always tour ready.
• Demonstrates exceptional customer service skills to all customers.
• Takes referral information from telephone and walk-in inquiries, obtains necessary personal, clinical, and financial information.
• Helps the CRD coordinate the pre-admission process and the move-in process.  Helps complete paperwork as needed.
• Supports recruitment efforts by managing requisitions and advertisements, and engaging in community recruitment events.
• Welcomes new staff members and walks them through the new hire and orientation processes.
• Works with the Business Office Manager to ensure prompt coordination for financial verification and to complete duties in PCC.
• Participates in daily Stand Up meetings when CRD is unavailable to attend.
• Represents the community and increases awareness through participation in outreach to medical and community referral sources and assists with internal and external events.
• Knows Resident Rights. Helps the resident exercise and/or protect their rights.
• Reports resident complaints to management.
• Maintains confidentiality of resident information.
• Follows and adheres to HIPAA and other privacy policies to ensure the privacy and security of protected health information.
• Attends and participates in required meetings and trainings. Stays current on all system assigned tasks and duties.
• Assists with Front Desk Coverage when needed.
• Clean Driver's Report; able to pick up and drop off residents, if needed.
• Performs other duties as assigned.

EXPERIENCE, QUALIFICATIONS & SKILLS

• High School diploma or equivalent.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Ability to work independently with minimum supervision, problem solving, conflict management and budgeting.
• Has a neat, professional, courteous manner and appearance.
• Good communication skills, both verbal and written.
• Ability to read, write, speak and understand English.
• Sales experience preferred.
• Possesses a valid driver’s license, current car insurance, and has access to a vehicle.
• Maintains current Food Handlers card.
• Pass a criminal background and fingerprint check.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Has compassion and a special interest in working with the senior population.
• Ability to relate positively and communicate appropriately with residents, families, community members, volunteers and other employees.
• Ability to creatively problem-solve in resident care
• Meets all mandatory health requirements by State regulations.
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and or move up to 20 pounds.