Technical Product & QA Specialist I

The Technical Product & QA Specialist I is responsible for:

• Planning, directing, and delivering technical program content and departmental projects to meet customers’ needs and support College objectives.
• Working independently using comprehensive decision making skills and diverse procedures on a daily basis. 
• Providing technical and consultative services internally and externally.

Primary duties and responsibilities of the Technical Product & QA Specialist I:

• As a production priority, deliver and ensure accuracy of:

• kit instructions,
• result forms,
• grading,
• evaluations, and
• summary reports.

• Identify and implement process improvements with an internal and/or customer facing focus.
• Provide leadership and training to the current and new Surveys staff, as well as for staff from other departments, by demonstrating comprehensive knowledge of Surveys, data analysis.
• Serve as primary authority for assigned Surveys working in partnership with Technical Specialists.
• Assist in support of large program-wide project with the goal of streamlining operational/technical interfaces.

Provide direction and consultative services internally on an ongoing basis. 

• Major interfaces include:

• • Marketing,
  • Customer Service,
  • Client Relations,
  • Biostatistics,
  • Information Services,
  • Purchasing,
  • Education,
  • Laboratory Accreditation,
  • Shared Services, and
  • Publications.
• Primary resource for Surveys Materials Management functions.
• Maintain technical expertise and knowledge by attending local Committee meetings and other continuing education events.
• Other duties as assigned by the manager.

Personal:

• Good decision making skills
• Accountability
• Team player

Professional:

• Able to prioritize
• Able to work well under high-pressure situations to meet deadlines
• General understanding of business practices and management
• Resourceful and committed to excellent quality of product throughput

Technical:

• Highly skilled with computer systems

Education:

• Baccalaureate degree required.
• Business degree a plus. 

Experience:

• Experience in a clinical lab or commercial or regulatory health care environment desirable.
• Microbiology experience preferred
• Management experience or course work preferred. 

Related certifications:

MT/MLT (ASCP); HT (ASCP); CT (ASCP) highly recommended.

This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements.

Salary Range: $77,000 - $96,000