BDC Service Agent

Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on the shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans daily
• Answer all calls in a prompt, professional, and courteous manner
• Use scripts to collect all pertinent customer information and document it in the system accordingly 
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day 
• Advanced computer & phone skills 
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team members eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans 
• Up to 12 weeks of paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax-free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance, and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which include paid volunteer hours 
• Aggressive Employee referral program with bonus opportunity

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