Technical Services Manager II

Job Summary

The Technical Services Manager II assists and supports our plant operations teams in their continuous improvement, innovation, and production efficiency efforts.

Essential Functions

• Provides technical support to existing plant staff.
• Troubleshoots and assists with the installation of new equipment and processes.
• Works closely with other senior-level leaders and plant leadership to troubleshoot and resolve issues that prevent or limit operations from meeting expectations.
• Focuses on methods to improve plant’s overall equipment efficiency and capacity targets.
• Supports the plants in meeting their safety, quality, production, and financial goals; and assisting in maintaining environmental compliance at each site as well.
• Partners with engineering and maintenance on specific capital projects.
• Follows all safety and working rules.
• Works effectively in both union and non-union facilities.
• Perform other duties as assigned.

Supervisory Responsibilities: N/A

Qualifications (Knowledge, Skills, and Abilities) 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to manage multiple priorities.
• Demonstrated ability to work with a vision to continuous improvement.
• Demonstrated ability to balance and achieve positive results in the areas of quality, safety, productivity, cost, and employee relations.
• Sustain and build a strong network of experts relevant to the essential functions of this position.
• The ability to lead employees to continuous improvement and process excellence in the areas relevant to this position.
• Demonstrated ability to lead people and achieve results with and through others.
• Strong organizational, written, and verbal skills and attention to detail.
• Strong in the following leadership areas:
  • People
  • Process
  • Equipment/Systems
• Must demonstrate good judgement when carrying out duties as assigned.

Education and/or Experience

• BS degree in Dairy Science, Engineering, or other related areas and 10 years in an operations, engineering, or maintenance role, or equivalent combination.
• Minimum 5 years of previous management experience in food or dairy manufacturing. 

Language Skills

English is required as the written and spoken language.  Additional languages are an asset. A well-modulated tonal volume is required with excellent diction skills needed

Certificates, Licenses, Registrations: N/A

Driving Requirements: N/A

Equipment

Personal protective equipment including, but not limited to hearing protection, bump caps, hair and beard nets, gloves, and safety glasses must be used in the performance of duties. Proper lifting techniques must be employed at all times.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will make reasonable accommodations that do not cause an undue hardship if such an accommodation enables individuals with disabilities to perform the essential functions of the position. Employees will be subject to temperatures associated with an air-cooled room. Temperatures range from 34 to 120 degrees.

ADA/FEHA

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.

EEO

The Company is an equal employment opportunity employer.

Physical Demands

The physical requirements outlined here represent those necessary for successful performance of this position's core responsibilities. Upon request, the company will provide reasonable accommodations for qualified individuals with disabilities to perform these fundamental job duties, provided such accommodations do not create an undue burden on the organization.

• Sitting/Standing/Walking: Sits, stands & walks throughout the course of the workday and completion of job responsibilities.
• Lifting/Carrying: Occasional lifting requirements as job demands. Must be able to lift a minimum of 40 lbs. on an occasional basis. 
• Pushing/Pulling: Occasional pushing/pulling requirements.
• Bending/Stooping: Occasional bending and stooping requirements.
• Squatting/Kneeling/Crawling: Occasional squatting/kneeling/crawling requirements.
• Twisting/Turning: Ongoing twisting or turning requirements.
• Climbing/Balancing: Climbing and balancing is required during plant inspections, and other related job requirements.
• Reaching: Ongoing reaching requirements.
• Grasping/Manipulating: Grasping and manipulating of papers, keyboard, objects and equipment will be required.  Ability to keyboard for data input will be required on an ongoing basis.