IT Business Analyst

Job Summary

The IT Business Analyst for Operations is responsible for the ongoing improvement of business processes throughout the CDI plant operations.  This employee will accomplish this by working closely with the operations groups to analyze and document existing processes and gather requirements for new processes that will evolve through the implementation and maturity of D365 and related systems.  The position will liaise between all operations users and various members of the IT and other corporate teams to build open channels of communications.

Essential Functions

• Analyze and troubleshoot system issues, specifically related to the ERP, MES, EDI systems and related integrations
• Build relationships with those leading and working in operations to determine needs, and gather requirements and their priorities.  Partner with the Director of Application Services to establish said requirements on the enterprise application roadmap to satisfy those business requirements.
• Develop and maintain necessary documentation for all business processes within the operations divisions.  Translate the process documentation to functional business requirements to be implemented by internal IT and their development consultants/contractors.
• Identify key stakeholders within the Operations business and meet with them at least every 2 weeks to review progress and gather new requirements
• Contribute to application troubleshooting during unplanned outages, restore service in the minimum time, perform root cause analysis, and adjust internal procedures accordingly.  Document incidents and update documentation for both internal and contractor usage.
• Maintain quality standards for all IT Application activities, whether they be development, project or support related.  Measure work product and optimize results consistent with the SLAs established with the business leadership.
• Stay abreast of emerging trends and best practices with respect to business operations and the ERPs. Ensure operating and planned business applications are practical and consistent with company direction and needs.
• Perform other duties as assigned.

Qualifications (Knowledge, Skills, and Abilities) 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of ERP processes, WMS, TMS, HRIS, Quality Systems, BI and at least a basic familiarity with MES
• Ability and willingness to build relationships at all levels of Operations and IT

• Dairy/Food processing technology or similar discipline
• Process qualification & validation in the dairy industry
• Strong technical skills
• Excellent organizational skills
• Skilled at leading multi-functional work teams
• Strong written and effective verbal communications in team settings

• Leadership, team development, coaching, and/or teaching experience.
• Excellent computer skills for data input, report writing, program tracking.
• Excellent organizational and follow through skills.

• Must demonstrate good judgement when carrying out duties as assigned.

Education and/or Experience

• B.S. or B.A. degree in Business Administration, Management, Computer Science, Engineering or related field or equivalent work experience will be considered in lieu of a college degree.
• Minimum 3 years of business analyst experience in ERP or related business applications for food manufacturing operations, including implementation and support

• Minimum three years of experience in a production setting.

Language Skills

English is required as the written and spoken language. 

Certificates, Licenses, Registrations: N/A

Driving Requirements: N/A

Equipment

Personal protective equipment including, but not limited to hearing protection, bump caps, hair and beard nets, gloves, and safety glasses must be used in the performance of duties. Proper lifting techniques must be employed at all times.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The company will make reasonable accommodations that do not cause an undue hardship to the company if such accommodation enables individuals with disabilities to perform the essential functions of the position.  The work is performed in an office environment.

ADA/FEHA

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.

EEO

The Company is an equal employment opportunity employer.

Physical Demands

The physical requirements outlined here represent those necessary for successful performance of this position's core responsibilities. Upon request, the company will provide reasonable accommodations for qualified individuals with disabilities to perform these fundamental job duties, provided such accommodations do not create an undue burden on the organization.

• Sitting/Standing/Walking:  Each workday the office personnel spend about 75% of their time sitting at their desk while performing computer or manual accounting and other clerical duties.  They walk short distances to retrieve and replace files, to photocopy or fax documents, and to interact with other office personnel.
• Lifting/Carrying:  Each workday the office personnel rarely carry items weighing over 15 to 20 lbs.  Most items would be files or documents weighing less than 10 lbs., and most would be carried short distances.  They are directed to seed assistance for heavier items such as a full box of photocopy paper.
• Pushing/Pulling:  Each workday the office personnel may occasionally push or pull files, stacks of documents, or boxes of documents, which may be in files or on shelves at any height.  They are directed to seek assistance for anything heavy.
• Bending/Stooping:  Each workday the office personnel frequently squat or kneel to retrieve and replace files and documents in file drawers or on lower shelves.
• Squatting/Kneeling/Crawling:  May assume any combination of these positions during clean-up duties, including kneeling on the floor and crawling under equipment.  He/she may squat to use legs for leverage when using a large wrench to open product presses.
• Twisting/Turning:  Each workday the office personnel extensively twist, turn and move their head, neck, shoulders, arms and hands at various angles performing heavy computer input, and comparing information from their computer monitor with paper documents.  While standing or sitting at their workstation, they occasionally twist or turn to retrieve or replace something form an area beside their workstation.
• Climbing/Balancing:  Each workday the office personnel may need to walk up and down stairs several times throughout a day. 
• Reaching:  Each workday the office personnel may reach overhead to retrieve or replace files or documents on high shelves.
• Grasping/Manipulating:  Each work day the office personnel need full range of motion in both hands for heavy computer input and for using other office equipment including calculators, typewriter, and fax machines as well as for sorting through and organizing large stacks of documents.