Customer Service Represenative

TITLE: Customer Service Representative 

POSITION OBJECTIVE: Responsible for interacting with customers, warehouse, brokers and sales staff regarding orders and deliveries.

QUALIFICATIONS:

• A High School Diploma.
• Legal eligibility to work in the US.
• Ability to speak, read, and write in English.
• Knowledge of principles and processes for providing customer service.
• Microsoft Office
• Entry level customer service experience.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Work with Customer Service Pool.
• Enter Customer purchase orders.
• Keep records of customer interactions, inquiries and complaints.
• Liaison for customer orders between all departments.
• Perform other duties as assigned.

BENEFITS:

• Clean work environment
• PTO after 90 days
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid short term and LTD
• Company paid life insurance
• Voluntary life insurance
• 401k with match