Guest Services Representative - Fairfield Inn Hazleton

We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.

Responsibilities:

• Greeting all guests as they arrive.
• Handle guest check-ins and check-outs appropriately
• Accommodate guest requests.
• Take incoming phone calls and assist in any way needed.
• Make guest reservations over the telephone or in person.
• Assist guests by providing directions or recommending local amenities or attractions.
• Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end of shift paperwork and account balancing
• Communicate professionally and thoroughly with all hotel associates.

Key requirements:

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
• Flexible availability and willingness to work nights, weekends and holidays as needed.
• Excellent oral and written communication skills.
• Friendly phone demeanor is a must.
• An outgoing personality.
• Desire to succeed and self-motivated.
• Ability to pass background check.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program