Senior Director of Operations

General Summary: The Senior Director of Operations provides high-level strategic and operational leadership for integrated behavioral health and physical health services across the organization. This role is responsible for directing regional and site operations, ensuring exceptional service delivery, regulatory compliance, workforce effectiveness, and measurable health outcomes.

The Senior Director of Operations partners with executive leadership, medical leadership, and clinical teams to ensure coordinated, whole-person care that is accessible, efficient, and aligned with the organization’s mission and strategic goals. This position leads system-wide initiatives, operational standardization, and performance improvement efforts across multiple regions and service lines.

Job Responsibilities:

Mission:

· Adheres to the organization’s treatment philosophy, Trauma Informed Behavioral Approach (TIBA)

· Cultivates the core of the model, Foundational Four, within the program.

Operations Leadership:

· Provide organizational direction of all behavioral health and primary care operations across multiple service locations.

· Execution and oversight of standardized workflows and operational strategies that support integrated, whole-person care.

· Drive organizational consistency in policies, procedures, and service delivery standards.

· Oversee workforce planning and staffing models ensuring staff productivity standards are met.

· Partner with Human Resources on recruitment, retention, and staff engagement strategies.

· Serve as a key member of the regional leadership team in shaping long-term strategy.

Strategic Planning & Organizational Growth:

· Lead development and implementation of annual operational goals and initiatives.

· Support mergers, acquisitions, and partnerships as needed.

· Align operational infrastructure with organizational growth objectives.

Integrated Care Delivery Oversight:

· Ensure seamless coordination between behavioral health, primary care, psychiatry, nursing, and care coordination teams.

· Oversee implementation of integrated care models and value-based care initiatives. · Standardize member flow, referral management, and interdisciplinary collaboration.

Financial Stewardship:

· Provide oversight of organizational and regional budgets for clinical operations.

· Collaborate with Regional Director, VP’s and Finance to develop annual budgets and forecasts.

 · Identify opportunities for cost containment and revenue optimization.

· Ensure accountability for financial performance across all regions and programs.

Quality, Compliance & Risk Management:

· Ensure compliance with all federal, state, payer, and accreditation standards for behavioral health and physical health services.

· Oversee organizational readiness for audits, surveys, and regulatory reviews.

· Partner with Quality Improvement and Clinical Integration to monitor clinical outcomes and performance metrics.

· Ensure compliance with HIPAA, privacy regulations, and documentation standards.

· Lead organizational corrective action planning when necessary.

· Promote a culture of accountability, innovation, collaboration, and continuous improvement.

Supervisory Responsibilities:

· Direct supervision of Program Directors, Site Directors and other designated operations staff.

· Indirect oversight of multi-disciplinary teams including clinic leadership, medical support staff, behavioral health staff, and administrative personnel.

QUALIFICATIONS:

• Education – Master’s degree in a field related to Business Administration, Public Health, Behavioral Health or Child Welfare.
• Experience – Six years of related experience, at least four years in management/leadership experience.

REGULATORY:

• Minimum 18 years of age.
• Arizona Level One Fingerprint Clearance Card (must possess upon hire and maintain throughout employment).
• CPR, First Aid & AED certification, if required (must possess upon hire and maintain throughout   employment).
• Valid Driver’s License, 39-month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements, if required.
• Negative TB test result, if required (Employer provides). 
• Must pass a pre-employment drug screen and may be subject to random, post-injury, reasonable suspicion and/or annual drug screens as requested by leadership or required by program regulations.

Questions about this position?  Contact us at HR@ichd.net.