Design & Sales Consultant

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy staying up to date with the latest kitchen and bath design trends? Do you have a keen eye for aesthetics and the determination needed to close sales? If so, we’d like you to join our Showroom team as a Design & Sales Consultant.  

About the Role: 

    You will: 

• Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer’s location.

• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.

• Provide hospitality and warmly welcome each customer.

• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms. 

• Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.

• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.

• Build and maintain long-term customer relationships, creating referrals and repeat business.

• Develop and maintain knowledge of product lines and features. 

• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.

• Use sales reports and sales forecasting tools to meet or exceed established sales targets.

• Follow-up on leads and generate new business.

• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects. 

• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.

• Keep showroom clean, neat, current, stocked, and safely displayed.

• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

• 2+ years of experience in plumbing design and sales. 

• Knowledge of products sold in the showroom preferred

• Experience working with luxury, high end products and customers. 

Our ideal candidate will also: 

• Be knowledgeable of kitchen and bath design trends.

• Have experience with architectural blueprints and have a strong sense of aesthetics. 

• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.

• Demonstrate outstanding customer service and verbal/telephone communications skills.

• Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell.

• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.

• Be able to build influential relationships and trust with key vendor partners. 

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to plan, organize, and multi-task.

• Be able to learn and operate the computer related systems used to process orders.

• Read, write, speak and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.