Relationship Banker - South Lansing branch

Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you’ll be the face of our credit union—providing exceptional service, offering tailored financial solutions, and handling transactions with accuracy and efficiency. You'll engage with members, identify their needs, and proactively recommend products and services that support their financial well-being. If you're a motivated team player with a sales mindset and a commitment to outstanding service, we want you on our team!

The Opportunity: Our South Lansing branch is seeking a full-time Relationship Banker to join their team! 

What You’ll Do:

• Maintain a high level of product knowledge in order to efficiently serve members.
• Provide superior service to prospective and existing members in a timely manner.
• Actively promote and communicate potential financial opportunities.
• Meet individual sales goals.
• Keep current on individual and team sales and service results.
• Process new accounts and daily work accurately and efficiently.
• Use membership data to proactively offer additional products and services to members.
• Accurately process teller transactions in a multitasking environment and maintain cash balancing standards.
• Adhere to branch compliance and security procedures.
• Conduct loan closings
• Participate in the branch team development program.
• Assist co-workers with transactions and procedures.
• Balance daily membership and loan transactions.
• Provide notary services.
• Work in any assigned area of the branch as needed.
• Saturday hours required.
• Efficiently handle large amounts of cash.
• Additional training and meeting times required; travel may be required.

What You'll Need:

• High school diploma or equivalent.
• One year goal driven sales experience in a financial institution.
• Two years cash handling experience.
• Demonstrated customer service skills; superior service to members on all products, using effective sales skills.
• Willingness to work in fast paced, goal-oriented environment.
• Ability to become an expert in evaluating member needs, while making our member your priority.
• Proficient in Microsoft 365.   
• Demonstrated analytical and problem-solving skills.   
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment. 
• Ability to move up to 50 lbs.
• Must be self-motivated, flexible and able to organize priorities.
• Willingness and ability to work at any of our branch offices.