Call Center Loan Specialist - 999

Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Center Loan Specialist to join our dynamic team! Our ideal candidate is goal-driven and eager to learn about consumer finance and start a fulfilling career.

The Customer Service Center Loan Specialist provides support to Sun Loan customers and branch offices from a centralized Customer Service Center. Support is provided by underwriting loans and contacting borrowers to assist in the completion of loan funding.

Responsibilities:

• Reviews loan applications along with supporting documentation for approval or denial.
• Contact applicant to review loan approval and gather additional documentation as needed.
• Encourage borrower to fund the loan by discussing payments amounts and terms.
• Process loans and send documents to borrower electronically.
• Assist borrower with documents to ensure completion and funding of loan.
• Handle inbound customer calls regarding consumer installment loans and servicing loan accounts.
• Review and assign unmatched documents in document repository.
• Other duties as assigned.

Requirements:

• Minimum 3 years’ experience in a call center environment or consumer finance.
• Understanding of policy and procedure regarding loan underwriting and documentation.
• Understanding of loan management software preferred.
• Microsoft Office 365 experience including Outlook, Word, Sharepoint and Teams.
• Bilingual preferred.

Work Schedule:

• 10am – 7pm Monday – Friday
• 2 Saturdays/month (8:30am – 12:30pm) Possibly more as determined by the specific needs of the business
• 4-week paid training (8am-5pm). Training hours may not coincide with your assigned schedule.