Retail Supervisor | Madison, TN

Position Title: Retail Supervisor

Reports To: Retail Manager

Department: Supervisors

FLSA Status: Nonexempt

POSITION SUMMARY

The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. To support store operations, this position requires flexibility to work a rotating schedule (mid-shifts, evenings, weekends, and holidays). Retail Supervisors exemplify the America's Thrift Core Values in donor experience, productivity, and customer service. 

KEY RESPONSIBILITIES

• Direct and supervise departmental team members. 

• Assist with recruiting, selecting, training, and onboarding team members. 

• Provide regular observation, interaction, coaching, and recognition to team members. 

• Schedule team members according to the store’s labor needs. 

• Perform all duties required of retail team members. 

• Manage inventory tracking systems to record deliveries and stock levels. 

• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory. 

• Supervise cash register operations to ensure a quick, accurate, and positive customer experience. 

• Control cash and tender. 

• Perform morning accounting and banking procedures as assigned. 

• Receive and respond to customer/donor questions, requests, and complaints. 

• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members. 

• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability. 

• Create and maintain visually appealing merchandise displays. 

• Assist the General Manager with the setup of sales and marketing promotions and programs. 

• Maintain a respectful, values-driven workplace. 

• Use open communication tools and convert team member input into meaningful action. 

• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures. 

• Protect company assets and information by ensuring their safe handling, security, and integrity. 

• Promote loss prevention awareness by upholding procedures and ensuring policies are in place. 

• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines. 

• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws. 

• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.

• Other duties as assigned by management.

QUALIFICATIONS

• Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry. 

• Proficiency in basic mathematical skills and computer literacy. 

• Fundamental reading comprehension abilities. 

• High School diploma or GED is preferred. 

• Strong verbal and written communication skills. 

• Capable of observing, assessing, and coaching the work of others. 

• Ability to understand and follow instructions provided in written and/or verbal form. 

• Strong reasoning, decision-making, and independent judgment skills. 

• Successful completion of background check, motor vehicle check, and drug screen.  

• Valid driver’s license and a clean driving record. 

• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays). 

PHYSICAL REQUIREMENTS

• Ability to stand and walk on hard surfaces, including tile and concrete, for extended periods throughout the work shift.
• Must be able to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
• Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
• Must be able to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements while completing retail and operational duties.
• Ability to reach at, below, and above waist and shoulder level, including overhead, to stock, organize, retrieve, and display merchandise.
• Must be able to safely climb ladders or other approved equipment to access merchandise or materials at heights of up to 14 feet.
• Ability to maintain balance while climbing, reaching, stocking merchandise, and performing other job-related activities.
• Must possess sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
• Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions throughout the workday.
• Must possess adequate vision, hearing, and verbal communication abilities to interact effectively with customers, donors, team members, and management and to identify potential safety concerns.
• Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
• Must be able to move throughout all areas of the store, including the sales floor, front end, processing areas, stock areas, loading/donation areas, offices, and exterior areas as required.
• Ability to work in a retail environment with exposure to varying noise levels, dust, odors, and changing activity levels.
• Must be able to work both indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
• Must be able to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

EQUAL OPPORTUNITY EMPLOYER

America's Thrift is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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