Sr. Inside Account Rep

Senior Inside Account Rep

SUMMARY

The Senior Inside Account Representative is responsible for managing complex customer accounts and serving as the primary operational owner for customer execution and issue resolution. In addition to performing order and quote management activities, the Sr. Inside Account Representative proactively identifies risks, coordinates cross-functional solutions, leads escalations, and drives successful customer outcomes through advanced technical, operational, and business knowledge.

ESSENTIAL JOB FUNCTIONS

• Process customer orders, order changes, cancellations, and scheduling requests accurately and efficiently.
• Process customer quote requests and coordinate with internal stakeholders to ensure timely quote delivery.
• Monitor quote activity and support follow-up activities as required.
• Maintain ownership of assigned customer accounts and ensure successful execution of customer commitments.
• Monitor account performance and proactively identify potential customer risks.
• Lead resolution of complex customer issues involving delivery, quality, engineering, production, or commercial concerns.
• Serve as the primary escalation point for assigned accounts.
• Develop and coordinate recovery plans when customer commitments are at risk.
• Communicate business impacts, risks, and mitigation plans to customers and internal stakeholders.
• Drive action plans involving cross-functional internal teams
• Facilitate internal meetings focused on customer performance, delivery recovery, engineering changes, and issue resolution.
• Ensure accountability and follow-through on customer-related commitments.
• Analyze customer demand, backlog, forecast trends, and delivery performance.
• Identify opportunities to improve responsiveness, service levels, and operational efficiency.
• Support customer business reviews and account strategy activities in partnership with Account Management.
• Coordinate customer-facing activities related to engineering changes, drawing revisions, deviations and waivers
• Ensure customer requirements are effectively communicated throughout the organization
• Lead process improvement initiatives that positively impact customer satisfaction and operational performance.
• Serve as subject matter expert for customer operations processes.

*Other duties as required in support of the department and the company*

SUPERVISOR RESPONSIBILITIES 

This position does not have any supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED. Prefer an associate degree.
• Four (4) years’ work experience in business-to-business work environment preferred in a manufacturing environment.
• Two (2) years of experience managing large account portfolios preferred.
• Experience in the aerospace, military, and defense industry, or cable assembly business preferred.

LANGUAGE SKILLS

• Ability to read, write, speak, and understand English.
• Proficient written and verbal communication skills.
• Bilingual preferred.

JOB SKILLS

• Experience with CRM software (e.g., Salesforce).
• Knowledge of ERP systems, SAP preferred.
• Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Excellent communication (written and verbal) skills including active listening.
• Excellent phone etiquette.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Understanding of sales performance metrics.
• Experience delivering client-focused solutions to customer needs.
• Service-oriented and able to resolve customer grievances.
• Excellent negotiation skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to be stationary for prolonged periods working on a computer. The employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

ENVIRONMENTAL POLICY

Amphenol-CIT is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol-CIT.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas.
• Clear ANSI Z87.1 safety-rated glasses in specific areas.
• Hearing protection, in specific locations.
• Ability to compile with JSA in specific areas.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).

TRAVEL

5% - 10%