Residential Aide

Program:  HELP Webster Ave |3300 Webster Ave, Bronx, NY 10467

What You’ll Do

If you want to help struggling and vulnerable families, this could be a great opportunity for you. HELP Webster, located in the Bronx, New York, is an emergency shelter for asylum-seeking families with children. As a Residential Aide, you’ll be responsible for ensuring the safety of our clients, maintaining the security of our facility and grounds, and maintaining the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, escort them when necessary, and collaborate with Social Services team members to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.

Your responsibilities will include:

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations; copying and filing IDs; and assigning rooms.

• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.

• Ensuring that clients receive notices of meetings and appointments from the Social Services team on a timely basis, and escorting clients to meetings and appointments when necessary.

• Distributing meals received from our food service vendors to clients.

• Managing processes for inventorying and securing possessions of clients who don’t return to the site for various reasons.

• Using the DHS CARES system to track vacancies, code clients in and out, print rosters, etc.

• Documenting any incidents that occur during your shift.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.

• Bilingual fluency is strongly preferred.

• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).

• NYC Food Handler’s Certification (If you don’t have this, we’ll give you 30 days to take the free online course, and we’ll pay the exam fee).

• Work experience in a residential facility.

• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.

• Strong relationship and customer service skills.