Clinical Case Manager

Program: HELP One Building A | 273 Snediker Avenue, Brooklyn, NY 11207 

What You'll Do

As a Clinical Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in our Brooklyn supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being.

Your responsibilities will include:

• Conducting assessments, formulating individualized service plans, and providing referrals and on-going support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.

• Serving as the foundation of the supportive services made available to tenants such as connecting them to community-based services and resources that are aligned with their ISP.

• Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.

• Serving as a liaison with medical, mental health, and substance abuse providers to ensure a level of care that the consumers deserve.

• Providing assistance with educational and employment linkages.

• Helping tenants overcome barriers that may affect the timely submission of monthly rent.

• Work with property management to support tenants in all aspects of maintaining permanent housing.

• Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.

You’re a great fit for this role if you have:

• Bachelor's Degree in Social Work, or a related field required.

• CASAC certification desired, but not required.

• Minimum two (2) years’ experience in delivering clinical crisis services.

• Experience in case management, assessment, counseling and crisis intervention preferred.

• Preferred experience working with families with children.

• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP) and Person Centered Planning (PCP) preferred.

• Knowledge of AWARDS a plus.

• Computer literate, specifically with Microsoft applications, required.