Clinical Case Manager

Program:  HELP One, Building C | 314 Hinsdale Street, Brooklyn, NY 11207

What You'll Do

As a Clinical Case Manager in our Supportive Housing, you will be responsible for the delivery of case management and crisis intervention services to residents in a supportive permanent housing program.  The Supportive Housing Clinical Case Manager is also responsible for assessing the program service level of tenants to promote independent living skills and increase housing stability within contract parameters.

Your responsibilities will include:

• Provide initial/annual assessments for all members of the family, individualized service plan development, case management, supported referrals, and ongoing support to assist tenants to develop skills and achieve personal goals associated with housing stability and well-being.  Document all services delivered with and on behalf of the tenants in AWARDS.
• Interview potential tenants for the program, including ensuring all indicated paperwork is reviewed and appropriate for the program, e.g., documentation on chronic homelessness, head of household has a disability, etc.
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children’s schools to ensure compliance with attendance and assist parents when there is a need for an IEP.
• Develops linkages with community programs to support the identified needs of tenants, including, but not limited to, education/training, employment, mental health, substance abuse, medical, rental assistance, financial issues, etc.
• Assist tenants in overcoming barriers that may affect the timely submission of monthly rent.
• Work with property management to support tenants in all aspects of maintaining permanent housing.

You're a great fit for the role if you have:

• MSW or related field.
• Minimum two (2) years’ experience in delivering clinical crisis services.
• Experience in working with homeless populations, especially families, and the Housing First model preferred.
• Knowledge of AWADS is a plus.
• Computer-literate literate specifically with Microsoft applications, required.
• Valid NYS driver’s license is a plus.