Inside Sales Representative

Summary

This sales position manages sales activities selling products to wholesalers, distributors, and retailers primarily over the phone, via fax, and electronically. The primary goal is to contact established accounts to increase market share of client products by explaining products features and benefits to customers. This will be accomplished through inbound and outbound calls to existing products. 

Essential Duties & Responsibility

Other duties may be assigned.

• Increase market share of client products using established sales techniques to convey accurate product / usage information to represent the product line completely
• Accountability may include handling inbound and outbound calls over video interactions to facilitate client/customer needs by operating within established processes
• Handle inbound and outbound calls to facilitate client / customer needs by operating within established processes
• Manage sales and customer service activities to assist with the total sales process  
• Ensure accuracy and customer satisfaction through attention to detail
• Utilize technology to create robust CRM to retain consumer data and records
• Use effective business communication skills and have the ability to develop strong sales relationships
• Meet client's sales and customer service objectives
• Correspond regularly with client and customers via video, phone, e-mail, and fax
• Contribute to and prepare monthly reports to show that Client and company goals are being met and exceeded
• Provide customer service including ad claims, damages, sales materials, and deductions and credit problems
• Inform customers of new product launches, product changes, and new distribution of existing products
• Discuss product features, benefits, and salability with customers to increase sales and promote product
• Follow-up to prospective customer sales leads based on information from client
• Analyze sales reports to determine product trends and make recommendations for promotions and distribution
• Review orders for ideas to expand services available to present customers
• Discuss product features, benefits, and salability with customers to increase sales and promote product
• Prepare periodic sales report showing sales volume and potential sales
• Analyze and control expenditures to conform to budgetary requirements
• Keep current of industry trends and competitive products
• Travel as required.  In order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed
• Represent company at trade association meetings and customer trade shows to promote and sell client products
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

Leadership Responsibilities

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.  Has a passion to serve others. 
• Strong sales or retention skills and the ability to follow a defined call flow
• Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Strong presentation skills.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
• Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed.
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
• Solid analytical, logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors.
• Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements.
• Embraces change and is flexible to the needs of the business and team.
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team-based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Ability to accept and apply coaching and feedback from leadership.
• Proven track record of reliability and a strong work ethic is a must.
• Travel as required.  In order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed

EDUCATION and/or EXPERIENCE 

• High school diploma or equivalent (GED, HSED) required. Bachelor's degree is preferred.
• Two to three years of stable sales or relevant work experience is required. Membership call center, member retention or training experience is a plus. Industry experience or any other service-related industry experience is highly desired.
• Proven ability to quickly learn complex program and product knowledge, experience working on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time is required.  Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is required. SalesForce or other related CRM experience is a plus. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.

TECHNOLOGY SKILL BASE

This position requires a working knowledge of computer technology that includes, but is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and Microsoft Outlook. SalesForce or other related CRM experience is a plus. Must be able to effectively and efficiently utilize multiple Internet search windows. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

Alta Resources is an equal employment opportunity employer. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.