Career Consultant - Ohio Means Jobs

Career Consultant – Workforce Development

Reports To: Program Manager, WFD; Coordinator, WFD

Employment Class: Professional Hourly – Non-Exempt

Summary

The Career Consultant will leverage their expertise in work-readiness training, career coaching, modern job search techniques, and employment to support clients with in achieving their career goals while providing hands-on job coaching and individualized career support.

Essential Job Functions

• Provide personalized job coaching to participants before, during, and after placement, focusing on both technical job duties and essential workplace behaviors.
• Assist individuals in identifying career goals, overcoming barriers, and developing skills necessary for long-term success in employment.
• Guide participants through career exploration, job search strategies, and professional development to enhance their marketability.
• Deliver workplace readiness training, teaching soft skills such as professionalism, adaptability, communication, and teamwork.
• Offer one-on-one coaching and support to help participants build confidence, navigate workplace challenges, and understand employer expectations.
• Develop individualized employment and training plans that align with employer needs and job-seeker capabilities.
• Act as a liaison between participants and employers, fostering successful job placements and ensuring a positive experience for both parties.
• Provide on-the-job coaching, addressing performance improvement, work ethic, reliability, and employer feedback to enhance long-term retention.
• Maintain accurate records, evaluate program performance, and ensure positive customer experiences through effective communication and problem-solving.
• Foster strong business relationships and understand the needs of employers in the workforce development system.
• Utilize database management systems to track participant progress and outcomes.
• Meet established employer engagement goals and an 85% job placement rate.

Education & Experience

• Minimum of two years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling.

Key Skills & Abilities

• Strong coaching, mentorship, and communication skills.
• Ability to engage customers professionally and provide effective job coaching for career success.
• Public relations, marketing, and business relationship-building expertise.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Organized, independent, and capable of multitasking under pressure.
• Strong analytical and judgment skills to address challenging situations.
• Ability to leverage AI tools to create a more efficient on boarding and intake process for clients. 

Work Environment & Physical Requirements

• Office-based environment with moderate noise levels.
• Requires extended periods of sitting, standing, or walking.
• Repetitive wrist, hand, and finger movements for typing and computer work.
• Occasional lifting of up to 15 pounds.
• Must be able to travel as needed.
• Regular attendance is essential.