Retail Security Officer

JOB DESCRIPTION

Job Title                             Security Officer

Department                      Security

Reports To                        Area Manager, Staff Sergeant, Supervisor Sergeant.

Positions SupervisedNone

Pay Grade        

Employment Class       Regular Hourly

EEO Class                        9-Service Workers

Authorized Driver        No
 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
 

Summary

Maintain a secure environment for the client, visitors, and property. Present a courteous, client focused and professional image.
 

Essential Job Functions

• Control access to the site by ensuring proper identification of employees or visitors and prepare security logs.
• Meet, greet, and engage individuals in the facility to assess needs and provide appropriate customer service.
• Maintain situational awareness of facility and those present to respond accordingly while maintaining security.
• Report and/or respond to emergencies.
• Monitor entrances and exits to the facility, either at guard station or by closed-circuit television, and act to prevent unapproved or unlawful entry.
• Conduct periodic walking tours of buildings and grounds to check doors, windows, and other entries to ensure they are properly secured.
• Report any observed irregularities, such as presence of unauthorized people, fire hazards, leaking pipes, unsecured entries, and faulty equipment immediately.
• Mandatory overtime needing to work up to 12 hours per day due to business need. 
• Adhere to uniform standards specific to location assigned.

Ancillary Job Functions

• Assist visitors with a legitimate need to gain entry to facility and escort to a designated area.
• Prepare a shift activity report to disclose any activities and events that occurred on the shift.
• May be required to cover call offs or PTO requests of fellow security officers if shifts cannot be covered by supervisory security personnel.
• Complete and maintain cross training proficiency
• Assist client by responding to enhanced monitoring requests
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Excellent observation and surveillance skills.
• Demonstrate courtesy and professionalism in all interactions
• Knowledge of computers to monitor camera systems and complete reports.
• Clear verbal communication skills and ability to give and follow written and oral instructions.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult and/or stressful situations.
• Able to demonstrate responsiveness to appropriate client requests

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Exposed to moderate noise levels.
• May be exposed to varying, inclement weather conditions and traffic conditions during outside tours.

Physical Abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to sit, stand, and/or walk for extended periods of time.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and an essential function.

Issued:  ________________   Approved: ____________________________

Annual Review:  ______________    Approved:  ____________________________

Employee Acknowledgement

I understand that:

• This job description provides a general summary of the position in which I am employed.  The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
• I have read and understand this job description.

Employee:  ____________________________                     Date:  ______________