Administrative Coordinator - 815 Residential Services

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

815 Buena Vista West in San Francisco is an alcohol rehab program providing substance abuse treatment, detoxification, and a halfway house or sober living home with residential short-term treatment and residential long-term treatment. Dual diagnosis or persons with co-occurring disorders, persons with HIV or AIDS, gays and lesbians, seniors, or older adults, pregnant or postpartum women, women, men, and criminal justice clients are supported for this drug treatment center.

The Administrative Coordinator is responsible for clerical and administrative support for the SFDMC 3.5, 3.1 and withdrawal management pay source, provides high quality customer service, ensures that the administrative and compliance needs of the SF-DMC contract are met and in compliance with agency policies and procedures. 

KEY RESPONSIBILITIES 

Administrative Responsibilities:

• Provides clerical support, including data entry, typing, copying, and other responsibilities.
• Fills out forms, files, and updates logs.
• Responsible for stocking supplies.
• Responsible for dispensing mail.
• Greets visitors directs them to destinations.
• Resolves problems with facility equipment (i.e., telephones).

Treatment Setting Responsibilities:

• Performs periodic house runs and monthly fire drills to ensure and maintain the safety and security of the facility.
• Documents client updates and incidents in the facility log daily and/or Welligent.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Attends all required trainings and meetings.
• Trains facility staff in Health and Safety procedures.

NEXUS Responsibilities:

• Oversees NEXUS, including training and evaluating of clients assigned to the NEXUS.
• Coordinates with the Food Services department and the Supervising Care Coordinator to assign job functions to clients.

Documentation Responsibilities:

·         Documents and accurately distributes client money and maintains the resident fund according to agency policies and procedures.

·         Keeps accurate records of these funds.

And perform other duties as assigned. 

QUALIFICATIONS

Education, Experience, and Credentials

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• 2 years’ experience in an administrative role.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.

Knowledge and Skills

• Strong proficiency with Microsoft Office applications and internet applications.
• Excellent verbal, written, and interpersonal skills.Integrity to handle sensitive information in a confidential manner.Excellent organizational skills and ability to multitask and juggle multiple priorities.Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Competencies

• Administrative Proficiency: Expertise in performing clerical tasks such as data entry, filing, updating logs, and maintaining accurate documentation in compliance with organizational policies.
• Attention to Detail: Precision in handling and documenting client updates, facility logs, and resident funds to ensure accuracy and compliance.
• Customer Service Excellence: Ability to provide high-quality customer service by professionally greeting visitors, resolving equipment issues, and responding to client and staff needs.
• Organization and Time Management: Skill in managing multiple responsibilities, such as coordinating tasks with the NEXUS program and maintaining timely updates to records and supplies.
• Safety and Security Awareness: Capacity to perform house runs, conduct fire drills, and train staff on Health and Safety procedures to ensure a safe treatment environment.
• Communication Skills: Strong verbal and written communication abilities for documenting incidents, training staff, and coordinating with treatment teams and departments.
• Problem-Solving: Capability to address and resolve unforeseen issues, such as equipment malfunctions or crises, while maintaining composure and efficiency.
• Compliance Knowledge: Understanding of policies and procedures related to facility operations, SF-DMC contract requirements, and resident fund management.
• Team Collaboration: Effectiveness in working with multidisciplinary teams, including Food Services and Care Coordinators, to ensure smooth operations and client support.
• Training and Supervision: Ability to train facility staff and clients, particularly in Health and Safety protocols and NEXUS program tasks, while providing ongoing evaluation and guidance.
• Bilingual in the SF county threshold languages preferred.

Background Check and Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Rarely

In an average month, employee must travel out of town:

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☐

☒

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☒

☐

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

*     Usual number

       Maximum number

5

20

lbs

lbs

**   Usual number

       Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

Type

Operating desk machines

☒ Yes

☐ No

Type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain