Recovery Coach - Residential Step Down

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Treasure Island Residential Step Down (RSD) services are available to beneficiaries who are stepping down from inpatient/residential substance use disorder treatment. Clients must be concurrently in treatment, specifically in outpatient (OP), intensive outpatient (IOP), Opioid Treatment Program (OTP), or Outpatient (aka Ambulatory) Withdrawal Management (OP-WM) settings. RSD provides a temporary, drug and alcohol-free environment to residents that are actively engaged in outpatient treatment for medically necessary SUD provided to the client off-site.

The Recovery Coach is responsible for assessing client needs and strengths in support of health and recovery. Through individual coaching with program-specific requirements and case management, Recovery Coaches assists clients in navigating systems of care while providing a supportive recovery environment. Recovery Coaches are responsible for maintaining and assessing the safety and security of the program and its residents through continued house runs while providing a supportive environment. Through effective communication, Recovery Coaches relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. Recovery Coaches ensure that the facility environment is safe and welcoming.

KEY RESPONSIBILITIES  

Client Services

• Welcomes and assists clients with navigating throughout the building.
• Provides excellent customer service and addresses any immediate needs of patients.
• Assists patients with required paperwork as needed for proper enrollment in services.
• Coordinates transportation for patients in residential programs.

Individual Responsibilities:

• Provide direct services such as intakes, assessment, crisis intervention, and case management as needed.
• Responsible for retention and completion of clients, facilitate individual coaching sessions with each caseload client. 
• Provide learning experience opportunities and offers support to assist clients in meeting their long-term recovery goals.
• Proactively link clients to both internal and external resources based on their recovery needs and follows up on the progress/status.
• Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility. 
• Perform crisis intervention and communicates with treatment team as unforeseen situations arise.
• Document client updates and incidents in the facility log daily, performs CPR and First Aid including administering Narcan as needed, and work weekends and holidays as needed.

Treatment Setting Responsibilities:

• Facilitate community meetings and ensures compliance with facility rules.
• Perform crisis intervention and communicates with team as unforeseen situations arise.
• Document all client updates and facility incidents daily in the facility log.
• Perform periodic house runs to ensure and maintain the safety and security of the facility.
• When assigned at the Health and Wellness office, the Recovery Coach will document and accurately distribute client money, ensure client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.
• As needed, accompanies clients to offsite appointments related to their recovery.
• Attend all required trainings and meetings as assigned by facility manager.
• Plan and facilitate client celebrations and special events.
• Recovery Coach must be available to work weekends and holidays as needed.

Documentation Responsibilities:

• Collaborate with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
• Properly document all individual encounters and completes the discharge paperwork/process and required agency assessments in timely manner.
• Maintains accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Completes accountability report on a weekly basis and collaborates with treatment providers to assist clients achieve program completion.

Safety Responsibilities

• Remains alert and awake during the entire shift.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Performs CPR and First Aid as needed. May work weekends and holidays as needed.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High School diploma or equivalent.
• First Aid and CPR certification.
• A valid California driver’s license and automobile insurance.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
• Bachelor’s degree in related field is preferred.

Knowledge

• Knowledge of co-occurring disorders and trauma informed treatment.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).

• Preferably bilingual in San Francisco threshold languages.
• Knowledge of gender-responsive, trauma informed, and co-occurring treatment.

Competencies

• Monitor clients (possibly overnight) to ensure safety, respond to emergencies, and document observations accurately.
• Conduct assessments to identify client needs, strengths, and develop individualized recovery plans.
• Provide crisis intervention and manage unexpected situations effectively.
• Administer CPR, First Aid, and Narcan when necessary.
• Track client progress and support achievement of recovery goals through follow-up and coaching.
• Communicate clearly with team members and document client updates and incidents in a timely manner.
• Conduct facility checks to maintain safety, security, and client accountability.
• Foster a welcoming, supportive environment and facilitate compliance with program rules.
• Engage clients in recovery activities, coaching sessions, and organize supportive community events.
• Collaborate with staff and external resources; bilingual skills are preferred to meet community needs.
• Preferably bilingual in the county’s language threshold.

Background Check and Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Occasionally

In an average month, employee must travel out of town

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☒

☐

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☒

☐

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

*     Usual number

       Maximum number

5

20

lbs

lbs

**   Usual number

       Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

Type

Operating desk machines

☒ Yes

☐ No

Type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain