Recovery Coach - 214 Men's Step Down

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The 214 Men’s Residential Step Down (MRSD) is a program of HealthRIGHT 360 located at Alamo Square neighborhood in San Francisco. It is a 64-bed male transitional housing for individuals that have completed at a minimum of 30 days residential substance use disorder treatment. MRSD provides temporary housing to assist our clients in their next stage of sobriety.

Recovery Coach is responsible for assessing client needs and strengths in support of health and recovery. Through individual coaching with program specific requirements and case management, Recovery Coach assists clients in navigating systems of care while providing a supportive recovery environment. Recovery Coaches are responsible for maintaining and assessing the safety and security of the program and its residents through continued house runs while providing a supportive environment. Through effective communication, Recovery Coaches relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. Recovery Coaches ensure that the facility environment is safe and welcoming.

KEY RESPONSIBILITIES 

Individual Responsibilities:

• Provides direct services such as intakes, assessment, crisis intervention, and case management as needed.
• Responsible for retention and completion of clients, facilitates individual coaching sessions with each caseload client. 
• Provides learning experience opportunities and offers support to assist clients in meeting their long-term recovery goals.
• Proactively links clients to both internal and external resources based on their recovery needs and follows up on the progress/status.
• Performs house runs to ensure and maintain accountability of all clients and the safety and security of the facility. 
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• The Recovery Coaches documents client updates and incidents in the facility log daily, performs CPR and First Aid as needed, and works weekends and holidays as needed.

Setting Responsibilities:

• Facilitates community meetings and ensures compliance with facility rules.
• Performs crisis intervention and communicates with team as unforeseen situations arise.
• The Recovery Coach will document all client updates and facility incidents daily in the facility log.
• Performs periodic house runs to ensure and maintain the safety and security of the facility.
• When assigned the DOT, documents, and accurately distributes client money, ensures client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.
• As needed, accompanies clients to offsite appointments related to their recovery.
• Attends and completes all required trainings and meetings as assigned by facility manager.
• Plans and facilitates client celebrations and special events.
• Recovery Coaches must be available to work weekends and holidays as needed.

Documentation Responsibilities:

• Collaborates with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
• Properly documents all individual encounters and completes the discharge paperwork/process and required agency assessments in timely manner.
• Also, maintains accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

And perform other duties as assigned. 

QUALIFICATIONS

Education, Credentials, and Experience

• High School Diploma or equivalent, bachelor’s degree preferred.
• Drug and Alcohol registration or certification recognized by Department of Health Care Services (DHCS) preferred.
• First Aid and CPR Certified within 30 days of employment.
• Valid California Driver’s License and automobile insurance.
• Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

Knowledge and Skills

• Knowledge of gender-responsive, trauma informed, and co-occurring treatment.

• Strong computer skills, especially with Microsoft Office applications and internet applications.
• Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities.
• Self-motivated, dependable, creative, and proactive approach to work; understands importance of working independently and within a team environment.
• Ability to enter data into various electronic systems while maintaining integrity and accuracy of data.
• Excellent verbal and written communication skills and interpersonal skills.
• Ability to handle sensitive information in a confidential manner.
• Bilingual in the SF county language threshold desired.

Competencies

• Conducting regular and vigilant monitoring of clients throughout the night to ensure their safety and well-being.
• Utilizing observation and assessment skills to detect any changes in clients' behavior or condition during the night.
• Responding promptly and effectively to any emergencies that arise during the overnight shift, including medical, psychiatric, and safety incidents.
• Accurately documenting any incidents, interventions, and observations made during the night.
• Preparing detailed reports for the day shift staff to ensure continuity of care and communication.

• Proficiency in conducting thorough assessments of client needs and strengths to support health and recovery.
• Ability to develop individualized recovery plans based on assessment findings.
• Skilled in performing crisis intervention and managing unforeseen situations effectively.
• Training in CPR, First Aid, and Narcan administration.
• Ability to track client progress and follow up on recovery goals.
• Strong communication skills to relay relevant information to interdisciplinary team members.
• Effective in documenting client updates and incidents clearly and accurately.
• Competence in performing house runs to maintain accountability and ensure the safety and security of the facility.
• Ability to address safety concerns and implement necessary measures promptly.
• Capability to foster a supportive and welcoming environment for clients.
• Proficient in facilitating community meetings and ensuring compliance with facility rules.
• Excellent organizational skills to manage multiple tasks, such as intakes, assessments, and documentation.
• Ability to prioritize tasks and maintain accurate records within required timelines.
• Strong collaborative skills to work effectively with clients, team members, and external resources.
• Ability to participate in team meetings and training actively.
• Skills in engaging clients in recovery activities and promoting retention and completion of treatment.
• Proficiency in facilitating individual coaching sessions tailored to client needs.
• Ability to plan and facilitate client celebrations and special events to enhance the recovery experience.
• Creativity in organizing activities that promotes a positive and supportive community atmosphere.

Background Check and Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Rarely

In an average month, employee must travel out of town:

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☐

☒

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☒

☐

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

*     Usual number

       Maximum number

5

20

lbs

lbs

**   Usual number

       Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

Type

Operating desk machines

☒ Yes

☐ No

Type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain