Community Outreach Worker - Intake Services

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The San Francisco Intake Services Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs.

The Community Outreach Worker works in collaboration and continuous partnership with the healthcare teams to provide community outreach to link individuals to HealthRIGHT 360 for integrated primary care, behavioral health, substance use disorder treatment, oral healthcare, enabling resources and other services provided within the agency. This may include both in reach to other HealthRIGHT 360 programs as well outreach to single room occupancy hotels, navigation centers, community resources such as free dining rooms, and other areas that the target population may congregate. This position requires flexibility in hours that may include working evenings and weekends.

KEY RESPONSIBILITIES

Outreach responsibilities:

• Provides internal program and direct community outreach to targeted population.
• Participates in health fairs, neighborhood community activities, screenings and special events.
• Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers.
• Creates liaison with other social service organizations for referral of patients.
• Participates in internal behavioral health meetings to engage patients in primary care; Refers patients to the medical clinic for primary medical care.
• Refers patients to Substance Use Disorder treatment programs for detox, residential, and outpatient services.
• Assist in the planning and coordination of community health fairs and events.
• May assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360.
• Maintains comprehensive documentation for data collection and provide statistical data and/or reports as requested or required.
• Engages newly assigned patients from the health plan, as well as those that have lapsed in care.
• Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management.
• Outreach may include evening and weekend activities.

General Duties and Responsibilities:

• Demonstrates a clear understanding of HealthRIGHT 360’s Mission, Purpose and Philosophy.
• Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty.
• Takes initiative and responsibility for decisions as an individual.
• Exhibits commitment to personal and companywide goals.
• Participates in the ongoing development of competencies, capabilities, technology, and the resources needed to achieve high standards of efficiency and effectiveness.
• Approaches job duties and responsibilities with the passion and a desire to meet highest standards.
• Take a patient centered approach.
• Works well with healthcare team to bring patients in to care; Encourages a positive environment and experience for coworkers and patients.
• Treats patient and coworkers with dignity and respect.
• Maintains confidentiality of all agency and patient related information.
• Assists with special projects as directed by the Admissions Director in collaboration with leadership and Executive teams.

Documentation responsibilities:

• Ensures proper tracking of outreach efforts through thorough documentation - this documentation will include but is not limited to documentation in the electronic medical record system.
•  Additionally, must document contacts on a dashboard that is reported on a regular basis to the Outreach Manager.

And, other duties as assigned.

QUALIFICATIONS:

Education

1. • GED, high school diploma or higher degree from accredited University/College.

• Experience working with populations from various cultures and backgrounds and demonstrates ability to provide culturally competent support to patients.
• Experience working with homeless, mentally ill, substance using, and criminal justice patients.
• Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, and economic status.
• Experience working with populations suffering from addiction.
• Experience working with mental health symptoms and disorders preferred.
• Experience working with criminal justice population preferred.

Competencies

• Verbal Communication: Ability to clearly and effectively communicate with diverse populations in various settings.
• Written Communication: Proficiency in maintaining comprehensive documentation and writing reports.

• Empathy and Compassion: Demonstrating sensitivity and understanding towards patients’ situations.
• Relationship Building: Ability to create and maintain positive relationships with patients, coworkers, and community partners.
• Team Collaboration: Working well within healthcare teams and contributing to a positive work environment.

• Community Outreach: Experience in conducting outreach activities in various community settings.
• Patient Engagement: Skills in engaging and motivating patients to access and continue healthcare services.
• Cultural Competency: Understanding and respecting cultural differences in the communities served.

• Resourcefulness: Finding and utilizing community resources to support patients.
• Adaptability: Flexibility in adjusting to changing circumstances and patient needs.

• Healthcare Knowledge: Understanding of primary care, behavioral health, and substance use disorder treatment.
• Social Services Knowledge: Familiarity with social service organizations and referral processes.

• Integrity and Honesty: Adherence to ethical business practices and maintaining confidentiality.
• Commitment to Mission: Aligning actions and behaviors with HealthRIGHT 360’s Mission, Purpose, and Philosophy.

• Public Speaking: Comfortable speaking at health fairs, neighborhood activities, and other community events.

• Technology Proficiency: Ability to use various technological tools and software relevant to the position.
• Data Collection: Skills in gathering and reporting statistical data as required.
• Language: preferrable bilingual in the SF county language threshold.

Knowledge

• Knowledge of co-occurring disorders and trauma informed treatment preferred.
• Knowledge of Clinical documentation (ASAM, health questionnaires, progress notes etc.) preferred.
• Knowledge of drug and alcohol addictions preferred.
• Bilingual in county threshold languages.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

2

Hrs

Standing

2

Hrs

Walking

4

Hrs

Driving

Occasionally

In an average month, employee must travel out of town

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☒

☐

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☒

☐

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

*     Usual number

       Maximum number

5

20

lbs

lbs

**   Usual number

       Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

What type

Operating desk machines

☒ Yes

☐ No

What type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain