On Call Monitor II, Health and Safety - NCSH Residential

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Monitor II, Health and Safety collaborates with other members of the multidisciplinary team to ensure optimal treatment outcomes for clients, in alignment with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. This in-person role involves overseeing clients and their children throughout the facility, with shifts that provide 24/7 coverage. Oversight is maintained at all times, including but not limited to clients during chores, visiting hours, mealtimes, medication administration, detox, donations, group activities, and free time. The Monitor II, Health and Safety also provides crisis intervention and client stabilization.

KEY RESPONSIBILITIES 

Direct Service

• Remain alert and stay awake during the entire overnight shift.
• Maintain a high degree of self-awareness and the ability to stay calm under pressure.
• Assist clients with intake, assessment, and orientation to program upon admission.
• Assist with checking clients in and ensuring unsafe items are not brought into the facility.
• Utilize trauma-informed care while applying crisis intervention, motivational interviewing, and supervision of the clients.
• Complete facility rounds on a regular basis to maintain supervision of the clients and facility.
• Provide facility coverage by supervising the clients during chores, visiting hours, mealtimes, medication line, detox, donations, groups, and free time. 
• Seek clinical consultation when encountering new and/or high-risk clinical circumstances.
• Monitor visiting hours and address safety concerns.
• May monitor medication line as needed or assigned.
• Conduct random and planned room searches.
• Aid in storing and accounting for client’s belongings at time of admission and at discharge. For clients that leave for unplanned reasons, assist in packing up their belongings and storing per policy and procedure.
• Complete random and planned urinalysis test and document test results.
• Transport clients as needed.

Clinical Documentation

• Write and complete all progress notes within 72 hours of service delivery. 
• Maintain compliance with due dates for all clinical documentation.
• Documentation must be maintained in compliance with HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements.
• Document all participant UA’s using the UA form and a progress note.
• Complete same day incident reports. 
• Document behavioral support rounds every 30 minutes as assigned.

Administration and Other Duties

• Maintain frequent communication with the treatment team and engage in regular consultations.
• Work collaboratively with other members of the treatment team and communicate any behavioral concerns to the client’s Case Manager, Therapist, Medical, Psychiatrist, and others.
• Maintain full compliance with requirements for registration or certification.
• Attend and actively participate in assigned Clinical Supervision.
• Actively participate in agency and team meetings.
• Complete all assigned training in a timely manner.
• Read and respond to email when appropriate.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services, Social Work, Psychology, or other related field preferred.
• Registration as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP). Certification preferred.Valid First Aid and CPR certification or ability to obtain within 30 days of hire.Valid California Driver’s License.

Experience

• Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Experience working with clients experiencing acute withdrawal from substances.