Client Safety Navigator (On-Call) - 890 Residential Services

This is a union eligible position. 

JOB SUMMARY 

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population.

Men’s Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorder, life skills, as well as individual and group therapy.

The On-Call Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty.

KEY RESPONSIBILITIES 

Client Services:

• Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing.
• Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed.

Safety Responsibilities:

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Directs and deflects traffic, de-escalates tense, high pressure and emotionally charged situations, and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non- confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers Narcan as needed.  
• Documents incident reports as needed.
• Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter.
• Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program.
• Monitors meal periods in the dining hall.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment.

Administrative and Documentation Responsibilities:

• Maintain client sign in/out log, visitors sign in/out logs.
• File incident reports as needed.
• Communicate client updates and facility needs/updates in writing to the team each shift.

And perform other duties as assigned. 

QUALIFICATIONS

Education, Certification, and Experience

• High School Diploma.

• Experience counseling or teaching adults and/or facilitating workshops.

Desired:

• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.

Knowledge

• Knowledge of San Francisco community behavioral health and public health systems.
• Proficient in MS Word, Excel, PowerPoint, and Internet applications.
• Willingness to work with clients in the community.
• Ability to respond quickly and use good judgment in unusual and emergency situations.
• Good attention to detail.