Overnight Client Safety Navigator (On-Call) - Women's HOPE

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population.

This Women’s HOPE residential program offers specialized care to the underserved female population of San Francisco, including low-income African American and Latina women and their families/children, with a special focus on pregnant and parenting women with co-occurring substance use and psychiatric disorders. The program is gender-responsive and trauma informed, addressing substance use, trauma, mental illness, health and wellness, family reunification, parenting education, employability, homelessness, and sober living skills. The team of providers at Women’s HOPE includes parenting counselors, therapists, and SUD counselors who provide wrap around services to support and empower our participants as they reach toward their goals.

Overnight Client Safety Navigators are responsible for maintaining and assessing the safety and security of the program and its residents while providing a supportive treatment environment. Through effective communication, Overnight Client Safety Navigators relay relevant information to other members of the interdisciplinary team and perform crisis interventions as needed. Overnight Client Safety Navigators ensure that the treatment environment is safe and welcoming.

KEY RESPONSIBILITIES 

Safety and Security Responsibilities:

• Remains alert and awake during the entire overnight shift.
• Performs house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
• Coordinates fire watch with residents.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Documents client updates and incidents in the facility log daily.
• Performs CPR and First Aid as needed. May work weekends and holidays as needed.

Treatment Setting Responsibilities:

• When assigned the DOT (Directly Observed Therapy), documents, and accurately distributes client money, ensures client medications is securely stored and properly accounted for and hold facility keys and floater cellular phones. 
• Ensure all house laundry is completed.
• Appropriately files any outstanding paperwork. Maintains tracking sheet and sends to the appropriate departments before the end of the shift.
• Attends required trainings and meetings.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• High School diploma or equivalent.
• CPR Certified within 30 days of employment.
• First Aid Certified within 30 days of employment.
• Experience working with the criminal justice population preferred.
• Registration with Drug and Alcohol Certification recognized by DHCS preferred.

Knowledge

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Integrity to handle sensitive information in a confidential manner.