Recovery Coach (On-Call) - 214 Men's Step Down

This is a union eligible position. 

JOB SUMMARY 
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible 
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic 
barriers to healthcare and promote health equity for all. We offer a wide range of services, including 
mental health care, residential and outpatient substance use treatment, and primary health services. 
Additionally, we provide transitional support for individuals re-entering the community after involvement 
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to 
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating 
recovery.

The 214 Men’s Residential Step Down (MRSD) is a program of HealthRIGHT 360 located at Alamo Square 
neighborhood in San Francisco. It is a 64-bed male transitional housing for individuals that have completed 
at a minimum of 30 days residential substance use disorder treatment. MRSD provides temporary housing 
to assist our clients in their next stage of sobriety. 

The On-Cal Recovery Coach is responsible for assessing client needs and strengths in support of health 
and recovery. Through individual coaching with program specific requirements and case management, 
On-Call Recovery Coaches assists clients in navigating systems of care while providing a supportive 
recovery environment. On-Call Recovery Coaches are responsible for maintaining and assessing the safety 
and security of the program and its residents through continued house runs while providing a supportive 
environment. Through effective communication, On-Call Recovery Coaches relay relevant information to 
other members of the interdisciplinary team and perform crisis intervention as needed. On-Call Recovery 
Coaches ensure that the facility environment is safe and welcoming.

KEY RESPONSIBILITIES 
Individual Responsibilities: 
• Provides direct services such as intakes, assessment, crisis intervention, and case management as 
needed. 
• Responsible for retention and completion of clients, facilitates individual coaching sessions with 
each caseload client. 
• Provides learning experience opportunities and offers support to assist clients in meeting their 
long-term recovery goals. 
• Proactively links clients to both internal and external resources based on their recovery needs and 
follows up on the progress/status. 
• Performs house runs to ensure and maintain accountability of all clients and the safety and 
security of the facility. 
• Performs crisis intervention and communicates with treatment team as unforeseen situations 
arise. 
• The Recovery Coaches documents client updates and incidents in the facility log daily, performs 
CPR and First Aid as needed, and works weekends and holidays as needed.
Setting Responsibilities: 
• Facilitates community meetings and ensures compliance with facility rules. 
• Performs crisis intervention and communicates with team as unforeseen situations arise. 
• The Recovery Coach will document all client updates and facility incidents daily in the facility log. 
• Performs periodic house runs to ensure and maintain the safety and security of the facility. 
• When assigned the DOT, documents, and accurately distributes client money, ensures client 
medications are securely stored and properly accounted for and holds facility keys and floater 
cellular phones. 
• As needed, accompanies clients to offsite appointments related to their recovery. 
• Attends and completes all required trainings and meetings as assigned by facility manager. 
• Plans and facilitates client celebrations and special events. 
• Recovery Coaches must be available to work weekends and holidays as needed. 
Documentation Responsibilities: 
• Collaborates with each client and other available internal and external resources to develop 
transition plans, progress notes and appropriate updates in support of the health and recovery 
needs of the client. 
• Properly documents all individual encounters and completes the discharge paperwork/process 
and required agency assessments in timely manner. 
• Also, maintains accurate records by data entering documentation into various electronic systems 
for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and 
external evaluating requirements. 
And perform other duties as assigned. 

QUALIFICATIONS
Education, Credentials, and Experience
• High School Diploma or equivalent, bachelor’s degree preferred.
• Drug and Alcohol registration or certification recognized by Department of Health Care Services 
(DHCS) preferred.
• First Aid and CPR Certified within 30 days of employment.
• Valid California Driver’s License and automobile insurance.
• Experience working successfully with diverse populations specifically with issues of substance 
abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.
Knowledge and Skills
• Knowledge of gender-responsive, trauma informed, and co-occurring treatment.
• Strong computer skills, especially with Microsoft Office applications and internet applications.
• Ability to work within a frequently changing project scope while maintaining overall direction and 
structured priorities.
• Self-motivated, dependable, creative, and proactive approach to work; understands importance 
of working independently and within a team environment.
• Ability to enter data into various electronic systems while maintaining integrity and accuracy of 
data.
• Excellent verbal and written communication skills and interpersonal skills.
• Ability to handle sensitive information in a confidential manner.
• Bilingual in the SF county language threshold desired.