Restaurant Supervisor, Full Time- Hotel Mockingbird

DEPARTMENT: Food and Beverage 
REPORTS TO: Restaurant Manager 
STATUS: Non-Exempt

POSITION SUMMARY:

The Restaurant Supervisor is responsible for overseeing daily front-of-house operations to ensure an exceptional guest experience, smooth service flow, and adherence to established standards. This role leads the team during service, providing direction, support, and real-time coaching to ensure consistency, quality, and efficiency.

PRIMARY JOB DUTIES:

• Supervises and directs the prompt, efficient and friendly services of all food and beverage.
• Ensures all opening, closing and running side work is completed daily in accordance with standard checklist.
• Acts as a liaison between kitchen and front of the house employees and operations.
• Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
• Ensure staff members are maintaining a clean, safe, and sanitary work environment.
• Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
• Provides helpful counsel to those who need assistance.
• Provides management with updates regarding employee performance.
• Performs additional duties as directed by management.

KNOWLEDGE, SKILLS AND ABILITIES:

Must be age 21 or older.

Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.

• Ability to think and communicate clearly in high pressure situations.

• Ability to move quickly and gracefully throughout the dining room.

• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.

• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.

• Ability to confidently make food and beverage pairing recommendations.

• Ability to execute professional wine service.

• Knowledgeable of pre-check register operation.

• Knowledgeable of computer operations and ordering procedures.

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PHYSICAL DEMANDS:

• Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level

• Ability to lift, balance and carry large oval dining room service trays.

• Ability to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.