Assistant Front Office Manager - HALL Arts Hotel

HALL Arts Hotel is hiring for an Assistant Front Office Manager.

You should join our team if you believe...

• Hospitality is an art form: You believe that seamless, warm, and genuine service is critical to creating an unforgettable luxury boutique hotel experience.
• The desk is the heartbeat: You know the Front Office is the engine behind a guest’s first and last impression, setting the tone for their entire stay.
• Details define luxury: You understand that details matter, from a flawless check-in and personalized recognition to anticipating guest needs before they even ask.
• Leadership is collaborative: You believe great leaders empower their teams, lead by example on the floor, and cultivate an environment where staff can thrive.
• Cross-department synergy wins: You know that strong, daily collaboration between the Front Office, Housekeeping, and Maintenance keeps the hotel running smoothly.
• Memories matter: You believe every stay is an opportunity to create a lifelong memory, and you love being in the position to make it happen.

You’re a great fit for this role if you love...

• Coaching in the moment: Leading, supporting, and mentoring Front Office Curators, Guest Service Agents, and Bell Staff directly on the floor.
• Owning the daily shift: Supervising daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are flawlessly met.
• Driving results: Helping optimize room inventory, manage upsell opportunities, and maximize property revenue during your shifts.
• Developing talent: Training team members on operational procedures, luxury service standards, and the art of handling difficult guest conversations.
• Managing: Jumping into the trenches to assist the team, whether that means checking in a heavy arrival wave, handling an escalation, or resolving an unexpected operational wrinkle.
• Partnering with Housekeeping: Actively communicating with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.
• Fostering a positive culture: Creating an energetic, positive lobby environment where staff feel supported, respected, and set up for success every day.

We’re excited to have you join us because...

• You bridge leadership and execution: You understand how to translate high-level management goals into daily, front-line excellence.
• You bring relevant experience: You have a solid background in hotel rooms operations, with proven supervisory or shift-leader experience in a boutique or luxury environment.
• You are a natural problem-solver: You stay completely calm under pressure, turning unexpected front-desk challenges into seamless service wins.
• You are a strong communicator: You connect easily with international guests, inspire your team, and keep upper management clearly informed.

Knowledge, Skills and Abilities:

• Bachelor's degree in hospitality management or related field preferred. 

• 3–5 years of front office experience in a hotel or resort setting. 

• Previous supervisory experience preferred. 

• Strong knowledge of front desk operations, PMS systems, and hotel procedures. 

• Excellent communication, problem-solving, and leadership skills. 

Physical Demands:

• Ability to stand or walk for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Frequent use of computers and front desk equipment.

• Ability to work flexible hours including evenings, weekends, and holidays.

Here’s the Core of Coury Hospitality: 

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know... 

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.