Bartender, Lead - The Elmore Hotel

DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager 
STATUS: Non-Exempt

POSITION SUMMARY:

The Bartender is responsible for delivering exceptional guest service by preparing and serving high-quality alcoholic and non-alcoholic beverages in accordance with company standards. This role ensures a welcoming, engaging, and efficient bar experience while maintaining cleanliness, accuracy, and professionalism at all times.

PRIMARY JOB DUTIES:

• Greet guests promptly upon arrival in the bar area (within 1 minute of approach) and ensure a warm, professional welcome.
• Present drink menus, provide recommendations, and respond to guest questions regarding beverages and offerings.
• Take and accurately input beverage and food orders into the POS system immediately.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with standardized recipes and presentation guidelines.
• Upsell featured drinks, specials, and food items as directed by management.
• Execute wine service when required, demonstrating proper technique and product knowledge.
• Regularly check in with guests to ensure satisfaction and promptly address any concerns.
• Clearly communicate all allergy and dietary restrictions to the appropriate team members and ensure proper handling.
• Accept guest payments, process credit card transactions, and accurately provide change when necessary.
• Build guest relationships by learning names and recognizing returning guests.
• Provide professional, attentive, and efficient service at all times, ensuring all guest interactions reflect company standards.
• Respond promptly and courteously to guest requests and resolve issues or concerns in a timely manner.
• Maintain full awareness that all actions and communication are within guest view and conduct oneself accordingly.
• Maintain cleanliness and organization of all bar areas, including counters, sinks, shelves, storage, and service stations.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must maintain Food Handlers and TABC license.
• Must be age 21 or above.
• Outgoing personality, positive attitude, and strong communication skills.
• Must be knowledgeable of wine and beverage brand selections, drink garnishes, prices, etc. Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle
• Able to confidently make food and beverage pairing recommendations.

• Ability to effectively communicate with co-workers and supervisors.
• Ability to think and communicate clearly in high pressure situations.
• Ability to maintain excellent attendance and punctuality.
  
  

PHYSICAL DEMANDS:

• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.