Assistant General Manager

SUMMARY We are seeking a motivated and experienced Assistant General Manager to support the operations at dnata Catering North America. In this role, you will assist in overseeing the daily operations of our aviation catering unit, working closely with the General Manager to ensure efficient functioning and adherence to quality standards. Your primary focus will be to contribute to our financial goals, enhance operational processes, and maintain compliance with regulatory requirements while fostering a collaborative team environment.

EDUCATION: Bachelor’s degree required; Associate degree (A.A.) from a two-year college or technical school preferred, with a minimum of 5 years of inflight catering experience or equivalent combination of education and experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist in the overall management of facility operations, including quality control and purchasing, to meet established goals.
• Support profit and loss management by monitoring financial performance and assisting in budget achievement.
• Identify and recommend areas for cost savings and operational efficiencies.
• Collaborate in implementing quality improvement initiatives and ensuring compliance with company and regulatory standards.
• Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP.
• Ensure timely completion of all food safety audits according to dnata’s standards.
• Aid in the development and leadership of a high-performing team focused on continuous improvement.
• Support staff allocation to maximize departmental efficiency.
• Monitor production to maintain quality standards and operational efficiency.
• Foster positive relationships with department heads and represent the facility in internal and external communications.
• Assist in the implementation of policies and procedures.
• Contribute to tracking and reporting key metrics to enhance effectiveness and reduce expenses.
• Collaborate with stakeholders to ensure clear communication of requirements.
• Support demand forecasting and planning efforts.
• Assist in managing compliance with labor laws, OSHA regulations, and food safety policies.
• Participate in the creation of the annual business plan and assist in monthly and annual budget processes.
• Help monitor the unit's economic performance and suggest corrective actions when necessary.
• Ensure operations align with company standards and customer contracts.
• Contribute to process optimization and continuous improvement initiatives.
• Promote safety, health, and environmental compliance within the facility.
• Support the development and motivation of team members in line with HR policies.
  
  

NONESSENTIAL FUNCTIONS: 

• Other duties as assigned by management.

QUALIFICATIONS:

• Experience in inflight catering is preferred but not required.
• Proven track record in supporting airline catering operations, preferably with experience in managing international airline accounts.
• Familiarity with budgeting processes and operational planning.
• Knowledge of the manufacturing or food processing industry is a plus.
• Understanding of HACCP and FDA compliance requirements.
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and process improvement skills.
• Excellent time management and performance-oriented mindset.
• Minimum of 2-3 years of experience in operations management.
• Financial management skills and effective employee relations abilities.
• Problem-solving skills focused on quality improvement.
• Strong commitment to safety and compliance protocols.
• Adaptability to fast-paced environments.
• Passion for high-quality cuisine and exceptional service.
• Detail-oriented with a data-driven approach.
• Exceptional interpersonal and communication skills.

Communication

• Collaborate with TSA, management, security agencies, and airlines regarding all security breaches in the facility, fleet and or airline equipment.

Security measures and control

• Ensure implementation of security measures, such as managing entry, searches, video security, in collaboration with TSA security protocols.

Incident response

• Ensure threats, knives and breaches are handled in a timely manner and investigated properly to determine root cause and corrective action.

dnata Global Values

We are safe - We prioritize safety in every action and decision we make.

We play to win - We drive results and celebrate success.

We respect everyone and work as a team - We treat people with dignity and achieve more through collaboration.

We are future-thinking - We innovate, adapt, and continuously improve.

We will deliver the promises our customers make We execute with excellence to ensure our customers’ commitments are fulfilled every day.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

• The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.