Quality Systems Specialist

Summary

Delta Star Inc. is seeking a driven and collaborative Quality Systems Specialist to support and continuously improve the company’s Quality Management System (QMS) across multiple locations. This role plays a critical part in maintaining compliance with ISO 9001:2015 standards while strengthening quality performance, driving systematic improvements, and promoting consistent quality practices throughout the organization. If you are passionate about quality systems, auditing, problem-solving, and organizational excellence, we want to hear from you!

What You’ll Do

As a Quality Systems Specialist, you will help drive the effectiveness of Delta Star’s Quality Management System by leading audits, supporting corrective actions, analyzing quality data, and facilitating continuous improvement initiatives. You’ll work closely with Quality, Operations, Engineering, Supply Chain, and site leadership teams to identify opportunities, strengthen processes, and ensure quality standards are consistently applied across the business.

A Day in the Life

Your day may include conducting an internal audit, reviewing corrective action effectiveness, analyzing process performance trends, or facilitating a problem-solving session with a cross-functional team. You may prepare management review materials, collaborate with Site Quality Managers on process improvements, or provide training to employees on quality system requirements. Through data analysis, coaching, and process improvement activities, you'll help build a culture of quality throughout the organization.

Specific Duties

• Support the development, implementation, maintenance, and continuous improvement of the corporate Quality Management System.
• Lead QMS initiatives, including system updates, documentation management, corrective actions, and preventive actions.
• Ensure alignment of quality processes and documentation with ISO 9001:2015 requirements.
• Develop and execute internal audit plans and support external registrar and customer audits.
• Plan, conduct, document, and follow up on internal systems and process audits.
• Coordinate audit activities across multiple locations to promote consistency and standardization.
• Partner with Site Quality Managers and business stakeholders to identify process gaps and improvement opportunities.
• Facilitate corrective action investigations and support effective root-cause analysis.
• Monitor quality initiatives and establish appropriate measures to evaluate effectiveness and sustainability.
• Analyze quality and process performance data to identify trends, risks, and improvement opportunities.
• Develop, administer, and report quality metrics and management review information.
• Prepare quality reports, presentations, dashboards, and executive review materials.
• Train, coach, and support internal auditors and employees on quality systems, auditing techniques, and continuous improvement methodologies.
• Support supplier qualification activities and supplier quality initiatives as needed.
• Deliver introductory QMS training and awareness programs for new employees.
• Facilitate collaboration among cross-functional teams to improve quality processes and documentation.
• Maintain awareness of evolving quality standards, auditing practices, and industry best practices.
• Perform other duties as assigned.

What We’re Looking For

We’re looking for a quality professional who enjoys improving systems, analyzing data, and influencing positive change across an organization. The ideal candidate combines technical expertise with strong interpersonal skills and can effectively engage stakeholders at all levels to improve quality performance and compliance.

Position Requirements

• Bachelor’s degree in Engineering, Business, Project Management, Quality, or a related discipline preferred.
• Minimum of 3 years of experience in quality systems, manufacturing, quality engineering, auditing, or a related technical environment.
• Demonstrated experience working within an ISO 9001:2015 Quality Management System.
• Experience conducting internal systems and process audits, preferably as a lead auditor.
• Experience with supplier quality, structured problem-solving, continuous improvement methodologies, control plans, and FMEA.
• ISO 9001:2015 Lead Auditor certification preferred.

Skills & Competencies

• Strong knowledge of Quality Management Systems and ISO 9001:2015 requirements.
• Understanding of auditing principles, corrective action processes, and continuous improvement methodologies.
• Ability to lead initiatives and influence teams without direct authority.
• Strong analytical skills with the ability to interpret data and identify actionable improvements.
• Excellent root-cause analysis and problem-solving capabilities.
• Ability to facilitate discussions, build consensus, and drive process improvements.
• Effective communication skills, both written and verbal.
• Ability to develop reports, procedures, presentations, and training materials.
• Strong coaching and mentoring skills.
• Proficiency with Microsoft Office Suite and quality management systems.
• Familiarity with manufacturing inspection, testing, and measurement equipment.
• Strong organizational skills and attention to detail.
• Ability to balance compliance requirements with practical business solutions.

Travel Requirements

Travel as needed to support audits, quality initiatives, supplier activities, customer requirements, and company locations.