Shift Supervisor

Reporting to the Assistant Director, Operations the Shift Supervisor is responsible for overseeing services provided to clients at West 83rd Street. The Shift Supervisor supervises Residential Aides and ensures clients receive high quality daily services including meal services, laundry services, intake and census management, and recreational activities.  The Shift Supervisor is responsible for access control, liaising with security, incident prevention and management, and reporting for their shift.

This position has a 35-hour work week, onsite.                                                                       

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Residential Aide staff for the shift
• Create bi-weekly schedules and ensure proper coverage at all times
• Assist food service and other vendors as needed
• Liaise with West 83rd Street staff and contracted security
• Complete, review, and submit incident reports and other tracking reports
• Review security camera footage
• Oversee CARES bed management procedures
• Manage city and state building inspections and adhere to compliance guidelines      
• Manage inspections of residents’ units and ensure the site is in compliance with local health and safety standards                                                                                               
• Work closely with the Program Director and Assistant Program Director to meet residents’ needs and challenges
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Minimum two years in a supervisory capacity preferred
• Bachelor’s Degree strongly preferred, or equivalent experience
• Minimum of three years working with homeless or disabled populations preferred
• Demonstrated experience and success in working with diverse individuals and special needs populations
• Trained in CPR and First Aid, Opiate Overdose Prevention, Fire safety Systems, crisis intervention, de-escalation, preferred
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems (F-80) required. Must obtain within the first 30 days of employment 
• Solid verbal and written skills
• Proficient with Microsoft Office Suite
• Experience and proficiency with case management and Foothold software
• Bilingual preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred