Boot Rental Attendant (FT & PT Seasonal)

Job Summary

This is a guest service oriented position assisting guests with boot and/or ski rental equipment.

Job Duties and Responsibilities

• Acknowledge customers quickly and courteously.
• Complete accurate work order paperwork and prioritize work orders in an expedient manner.
• Serve as a knowledgeable resource to customers.
• Demonstrate a professional standard of customer service.
• Adhere to all company policies and guidelines.
• Remain current on industry products and trends, and demonstrate knowledge of products.
• Protect company assets through loss prevention techniques.
• Maintain all company paperwork according to policy.
• Adhere to safety procedures regarding use of tools and equipment.
• Ensure guests accurately complete rental forms.
• Provide resort information to the guests.
• Check returned rentals for damage.
• Maintain cleanliness of the shop and proper storage of all equipment.
• Other duties as assigned.

Ski/Snowboard Rental

• Recommend ski/board length and make sure bindings are set correctly for skill level.
• Properly fit guests with rental boots for skiing and/or snowboarding.

Boot Rental

• Find the proper boot fit for each customer to create positive slope experiences.

Job Specifications

Competencies:

• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Able to analyze, interpret and present data in various formats.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School or equivalent.

Physical & Other Requirements:

• Minimum age for Ski Rental position is 18.
• Minimum age for Boot Rental position is 14.
• Ability to lift up to 30 lbs.
• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Evenings, weekends and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.