Lead Quality Engineer - UC Audio / DSP Testing

Overview

Crestron Electronics is seeking a Lead Quality Engineer with a primary focus on Audio and DSP testing within the Unified Communications Quality Engineering organization. This is a high-impact, "player-coach" role for a hands-on technical leader who will own test strategy, drive engineering rigor, and develop a talented team dedicated to delivering the premium quality our customers expect.

Our audio testing encompasses validation of sophisticated DSP, multi-zone audio, and conference room microphones and speakers across Crestron's growing portfolio of UC devices. A strong audio background is essential, as this leader will set the technical bar for audio quality across the organization.

As Crestron continues to raise the standard for premium conferencing experiences, this role is essential to ensuring that both audio and camera capabilities are validated to the exacting quality our customers expect.

We are looking for someone with excellent communication skills to collaborate effectively with stakeholders, a keen understanding of both manual and automated testing methodologies, and a commitment to fostering a culture of quality and continuous learning within the team.

Responsibilities

• Define and execute the strategic vision for the Audio Quality Engineering team and ensure high-quality products and components
• Assess and optimize both objective and subjective product performance, addressing challenges such as third-party integrations, networking complexities, and acoustic variations
• Act as the subject matter expert for audio quality, driving decisions to meet diverse user needs and expectations
• Build positive, productive working relationships across internal and external stakeholders
• Analyze patterns and trends from data collected across multiple sources to improve audio product performance
• Develop and implement efficient test processes, procedures, and automation strategies to ensure timely and cost-effective product releases
• Collaborate with the security team to meet Crestron and regulatory requirements for audio and video products
• Work closely with Technical Product Support teams to identify typical, atypical, and challenging use cases for continuous quality improvement
• Partner with Engineering, Product Development, Production, Marketing, and Quality teams to enhance overall productivity

Qualifications

• Bachelor's Degree Electrical Engineering or relevant experience
• Relevant experience in audio product testing, with a focus on professional audio equipment and voice solutions
• Experience delivering high-quality audio products, including digital signal processors, amplifiers, microphones, and audio-over-IP solutions
• Strong skills in evaluating product performance in complex environments involving third-party devices, networking, and acoustics
• Deep knowledge of audio quality technologies, including Perceptual Audio Quality, Acoustic Echo Cancellation (AEC), Noise Suppression, Reverb Removal, Mixing, Gain Control, Equalization, Power Amplifiers, Beamforming, Spatial Filtering, Multichannel Audio, Audio over IP, Unified Communication Platforms, Music Streaming Services
• Ability to make sound technical decisions that balance performance and user experience
• Strong analytical skills to identify and address patterns and trends
• Ability to work effectively in a fast-paced environment and deliver quality software to production within tight schedules is required
• Track record of completing assignments on time with a high degree of quality
• Team oriented (we before me); strong interpersonal skills are essential
• Familiarity with Audio Testing Equipment: NTi Audio XL2, Audio Precision analyzers, Audacity, Adobe Audition, Sound Level Meters, SPL Meters
• Familiarity with Measurement Tools: Oscilloscopes, Multimeters, Signal Generators
• Familiarity with Audio Libraries and Protocols: AES67, Dante, AVB, SIP, Bluetooth Audio, SPDIF, RTP, MADI
• Familiarity with Bug Tracking Systems: Jira or similar tools
• Familiarity with Collaboration Tools: Microsft Teams, SharePoint
• Familiarity with Network Analysis Tools: Wireshark, Fiddler

Per applicable state requirements, the annual pay range for this position ($114,500 - $185,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.