Customer Experience Coordinator (Midtown Manhattan)

Overview: 

We are seeking an Experience Center Coordinator who will serve as the CEC’s (Crestron Experience Center’s) core logistics person.  From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role, you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can-do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

Responsibilities:

• Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory
• Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
• Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.

Qualifications:

• Bachelors' degree in Marketing preferred; or equivalent experience, e.g. 3 years hospitality experience or related customer service field desired
• 3 - 5 years' experience in a service/support-oriented office or events role.
• 3 - 5 years' experience as part of a cross-functional or team-based operation
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, Powerpoint) 
• Familiarity with CRM systems, visitor management tools, and basic reporting
• Comfort level/ interest in Audio-Video technologies - preferred
• Ability to be on-site 5 days per week at our midtown Manhattan Experience Center located at 200 Lexington Avenue, New York, NY 10016

Link >> Read about the Customer Experience Center  

Compensation:  Per applicable state requirements, the compensation range of $28 - $35 regular hourly pay for this position reflects the hiring range for candidates. This role is eligible for overtime pay.  Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.