Key Account Manager

What We Need

Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.

How We Work

As a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
• Handling inbound communication (email and phone) from clients with professionalism and urgency
• Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
• Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
• Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needs
• Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
• Monitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accounts
• Collaborating with internal departments to coordinate efforts and resolve client issues efficiently
• Identifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)
• Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
• Managing time and resources effectively to meet productivity goals and ensure comprehensive account coverage
• Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas
• Continuously developing professionally by improving skills and leveraging internal tools and systems
• Demonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellence
• Participating in the development and testing of new tools and procedures that enhance the client experience
• Embracing and supporting change initiatives across the organization

Qualifications & Skills

• Minimum 4 years of call center or customer service experience required
• Prior experience in account management or client-facing roles preferred
• Comfortable managing a high-volume client base while maintaining personalized service
• High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
• Strong communication, problem-solving, and organizational skills are essential
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proactive and self-directed in managing priorities and delivering consistent results

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes