Account Executive - Ticket Sales - CLTFC

Position:                               Account Executive - Ticket Sales – Charlotte FC

Department:                        Ticket Sales

Reporting Relationship:     Reports to the Director - Ticket Sales

Status:                                  Full-Time (Exempt)

Job Summary:

The Account Executive, Ticket Sales, is primarily responsible for selling personal seat licenses (PSLs) and group sales inventory throughout Bank of America Stadium for Charlotte FC. We are seeking a highly motivated, enthusiastic seller who is looking to start a career in professional sports & entertainment.

Primary Responsibilities:

• Prospect, set appointments, execute face-to-face sales presentations, and close sales.
• Conduct sales appointments both in the sales center and throughout the Charlotte area.
• Sell a variety of ticketing products including:
  • PSLs and Season Tickets via outbound calls, emails, texts, and large account promotions.
  • Silver Club Level PSLs and Season Tickets.
  • Upgrades for current PSL Owners.
  • Single Game and Group Tickets.
  • Suite Club Memberships, Single Game Luxury Suites, Corporate Hospitality Packages, and Long-Term Luxury Suites.

• Represent the organization at promotional events, charity functions, and speaking engagements.
• Assist in planning and executing game day activities and special events (e.g., Select-A-Seat, FanFest, Chalk Talk).
• Support department goals and objectives, including budgets and revenue targets.
• Provide statistical data and reporting to the Sales Manager.
• Oversee text platform communications (inbound and outbound).
• Collaborate with other departments to ensure organizational success.
• Perform additional duties as assigned by leadership.

Additional Responsibilities:

• Deliver exceptional customer service through relationship building, account management, and proactive communication.
• Coordinate with Premium Service, Ticket Operations, and Ticket Service Representatives to maintain accurate account records.
• Implement enhancement programs to drive retention and satisfaction for full-season accounts.
• Ensure quality standards for account maintenance are met or exceeded.

Minimum Qualifications

• Prior sales experience required.
• Passion for the sports and entertainment industry.
• Must be able to work flexible, non-traditional hours including nights, weekends and holidays as needed.
• Must pass pre-employment screenings.

Preferred Qualifications

• Bachelor’s degree preferred.
• Minimum one year of ticket sales experience.

Skills for Success

• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Ability to work under pressure while maintaining a positive attitude.
• Team-oriented, reliable, and dependable.
• Sound decision-making and independent judgment in a fast-paced environment.
• Maintain confidentiality of sensitive information.
• Uphold the character and values of the Tepper Sports & Entertainment brand.
• Ability to multi-task and manage time effectively.
• Ability to learn, adapt, and thrive in a competitive environment.
• Must be able to operate is a professional manner.
• Consultative, solutions-based approach to problem-solving.
• Effective and persuasive communication skills.

Work Environment

This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

• Must be able to lift and carry up to 30 lbs.
• Ability to remain sitting for up to 8 hours at a desk and computer.
• Ability to remain standing/walking for up to 8 hours.
• Ability to climb stairs.