Senior Manager - Ticket Sales CLTFC

Position:                               Senior Manager – Ticket Sales - CLTFC

Department:                         Ticket Sales & Services

Reporting Relationship:      Reports to Vice President, Ticket Sales, Service & Ops

Status:                                  Full-Time (Exempt) 

About Charlotte FC

Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

Position Summary

The Sr. Manager of Sales will oversee all sales activities for full-time staff and yearly support sales staff to achieve department revenue and goals through the sale of season tickets, group tickets, and single ticket initiatives. The Sr. Manager of Ticket Sales is responsible for the recruitment and development of Account Executives while maintaining a close working relationship with the other leaders of Ticket Sales, Service & Operations. In addition to team leadership, the role requires strong collaboration with other departments, including Marketing and Sales Enablement, to align sales efforts with organizational objectives. The ideal candidate is a results-driven leader with a passion for sports, strong communication skills, and a proven track record in sales management.

Primary Responsibilities:

• Recruit, train, and develop a high-performing sales team of Account Executives
• Develop and execute sales campaigns to drive ticket and membership revenue
• Monitor sales performance and provide coaching, feedback, and mentoring.
• Collaborate with marketing to align messaging and outreach strategies

• Analyze sales data to identify trends, opportunities for growth, and setting performance goals accordingly

• Represent the club at events and maintain strong client relationships
• Develop sales techniques and incentives to maximize productivity
• Committed to the support of department goals and objectives, such as budgets and sales goals

• Assist in determining and implementing enhancement programs for current customers to generate sales and retention as well as locate incremental revenue opportunities

• Ensure proper maintenance of Season Ticket accounts and Group Leaders is performed and current quality standards are met

Additional Responsibilities:

• Committed to the support of Department goals and objectives in all areas
• Representing the organization at various organizational networking and/or events in a professional manner
• Work with all other Departments to improve communication and improve the fan experience
• Committed to the support of Department goals and objectives in all areas
• Involvement in game day activities, promotions, and non-gameday sales events
• Facilitate special projects as assigned and work with technology partners for sales enablement
• Additional related duties as assigned

Required Qualifications:

• Minimum of 4 years of ticket sales experience
• Minimum 1 year of leadership responsibilities
• Must possess excellent communication skills with a focus on motivating and innovating
• Strength in teamwork, professionalism and time management
• Positive and mature attitude with strong leadership skills
• Must be flexible to work evenings and/or weekends

Skills for Success

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills with a focus on motivating and innovating
• Works well under pressure while maintaining a positive attitude
• Strong leadership skills
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Work Environment and Physical Requirements

This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required.  This position typically works approximately 40 hours per week.

• Must be able to work in all Charlotte FC home matches
• Must be able to lift and carry up to 25 lbs.
• Ability to remain sitting for up to 8 hours at a desk and computer
• Ability to remain standing/walking for up to 8 hours
• Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
• Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays