Product Specialist -Computers

Product Specialist -Computers

Summary:   

To pleasantly greet the general public, offer proper information about the products and services offered by BrandsMart USA and BrandsMart Service Company; sell and explain the merchandise BrandsMart USA offers to the satisfaction of the customer; sell and explain extended service plans to the satisfaction of the customer; strive to continuously improve knowledge of the products sold by BrandsMart USA; strive to improve knowledge of the competition, maintain store displays, assist in taking physical inventories as required and complete shopping reports as required. 

Duties and Responsibilities: 

• Greet Customers 

• Sell the merchandise provided by the Company in accordance with the current pricing policy for that item. 

• Sell and accurately explain the service contracts offered by BrandsMart USA. The service contract must be added to a sales invoice accurately. 

• Maintain a high level of product knowledge in his/her assigned department. This includes, but not limited to, attending training sessions both Company sponsored, and manufacturer sponsored. 

• Must be aware of competition, the policies of major competitors, the price levels offered by major competitors and the assortment offered by major competitors. Some salespeople may be assigned to complete shopping reports on specific competitors as required by store management. 

• Take physical inventories as required by BrandsMart USA. 

• Clean and maintain the selling area or selling counter area using basic cleaning supplies. 

• Assist with the changing, arranging, or straightening a selling display. 

Required Education, Experience, and Certifications: 

• Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements. 

• A minimum of three years prior experience in the retail industry, preferably in a customer contact area. Current BrandsMart USA employees will be given preference. 

• When a facility is in an area where a language other than English is necessary, fluency in that language will be considered a required skill. 

Required Skills and Competencies: 

• Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests and similar written materials. 

• Basic English language writing skills for completion of orders, request (inter Company and faxed requests) and other necessary correspondence as may be required. 

• Fluency in spoken English (or other language as may be required for one specific location) for communication with customers sufficiently to be understood and be able to accurately comprehend responses. 

• Basic math skills, including multiplication, addition, subtraction, and division, necessary to verify amounts and costs of merchandise and quantities as may be required.  

• Occasionally the ability to grasp, lift or otherwise move goods weighing up to twenty-five pounds. 

• Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers, and customer inquiries. Minimum typing speed of at least 20 words per minute with no errors is required. 

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.