Retail General Manager Il

Lead a Mission-Driven Retail Store With Purpose and Impact.

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of a retail store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.

• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.

• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.

• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.

• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.

• Ensure efficient donation intake, processing, and production practices to meet company standards.

• Enforce asset protection, loss prevention, and store security procedures.

• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.

• Authorize markdowns when appropriate and respond to sales trends and sell-through.

• Complete schedules, manage timecards, and ensure compliance with payroll processes.

• Attend required meetings and trainings; support nearby locations as needed.

• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

What You Bring:

• 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.

• High school diploma or GED required; college degree a plus.

• Strong leadership ability with a track record of developing high-performing teams.

• Ability to manage multiple priorities independently with strong follow-through.

• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.

• Excellent communication, coaching, and problem-solving skills.

• Bilingual (Spanish/English) helpful.

Why You’ll Love It Here:

• Lead a team in a supportive, values-driven retail environment.

• Grow your leadership career with an organization committed to service and community impact.

• Help advance Goodwill’s mission while delivering an exceptional retail experience.

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Tuition Reimbursement

Join Goodwill Southern California and lead a team that makes a difference every day.