Member Care Admin - Sr Member Care Projects Coordinator

Job Title: Sr Member Care Projects Coordinator
Status: Exempt
Reports to: Manager - Loss Mitigation and Payment Processing
Department: Member Care Admin 
Job Code: 12123
Pay Range: $93,750.00 - $95,000.00 Annually
Location: Hybrid in Sacramento, CA


WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are an organized and proactive project professional who brings structure, clarity, and accountability to complex business and technology initiatives. You are a trusted cross-functional partner who builds strong relationships, communicates effectively, and connects business leaders, technology teams, vendors, and operational stakeholders to achieve shared objectives. You anticipate risks, resolve obstacles, and coordinate priorities, requirements, testing, communications, and operational readiness to ensure solutions are delivered successfully and positioned for long-term adoption.

WHAT YOU'LL DO:

• Portfolio & Prioritization Management *Manage intake, evaluation, and prioritization of business requests, defects, enhancements, and technology initiatives. *Facilitate prioritization discussions between business leaders and IT to align resources with strategic objectives. *Maintain visibility of project and enhancement backlogs, dependencies, and competing priorities. *Escalate priority conflicts and resource constraints to leadership.
• Program & Delivery Coordination *Coordinate delivery activities across business units, IT, vendors, and support teams. *Monitor project timelines, milestones, risks, issues, and dependencies. *Ensure deliverables are completed on schedule and meet agreed-upon quality standards. *Facilitate governance, status reporting, and executive communications.
• Business Requirements & Solution Alignment *Partner with business owners to understand operational needs and desired outcomes. *Ensure requirements are clearly documented, validated, and understood by technical teams. *Verify proposed technology solutions align with business objectives and operational capabilities. *Coordinate stakeholder reviews and approvals throughout the development lifecycle.
• Operational Readiness & Change Management *Lead business readiness activities required for production implementation. *Ensure procedures, job aids, training materials, communications, support plans, and controls are completed before go-live. *Coordinate readiness reviews and formal Go/No-Go decisions. *Identify operational risks and readiness gaps and drive remediation efforts.
• Testing & Quality Assurance *Coordinate User Acceptance Testing (UAT) activities and business sign-offs. *Validate delivery outcomes against business requirements and acceptance criteria. *Ensure defects are tracked, prioritized, resolved, and appropriately mitigated. *Confirm readiness evidence is documented and retained.
• Stakeholder Engagement & Communication *Serve as the primary liaison between business units and technology teams. *Facilitate cross-functional collaboration and decision-making. *Communicate project status, risks, impacts, and implementation plans to stakeholders. *Ensure leadership has visibility to major decisions and delivery risks.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree in business administration, Management Information Systems or Computer Science or related experience is required
• 8+ years of combined experience in project analysis, coordination and management with a minimum of five years of experience directly managing projects or servicing teams required
• Experience managing moderate complexity projects end-to-end required, preferably in a financial institution

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3365

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.