access
Customer Service Specialist - Clinic
16 Union St, Middletown, NY 10940-4906
On-site
First seen by offpeak October 5, 2026
See your drive time Apply on access's site
Location: Middletown, NY
Hours - Monday - Friday 10 am - 6:30 pm (40hrs weekly)
Rate of pay: $22.00 per hour
Pay to stay bonus: $5,000
OVERVIEW OF PRIMARY RESPONSIBILITES:
In this role you will:
- Be customer focused, able to multi-task in a high volume community counseling center
- Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
- Answering phones, directing calls and taking messages
- Scanning to electronic healthcare record, copying, filing, and archiving charts
- Submitting emails
- Perform other duties as assigned
QUALIFICATIONS:
The ideal candidate will:
- Have a minimum 1 year in a clerical support role
- Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
- Possess excellent communication, customer service, and organizational skills
- Bilingual English and Spanish speaking a plus
PRIMARY FUNCTIONS:
- Answering Calls
- Emailing
- Faxing
- Co-Pay collection
- Mail Processing
- Appointment Scheduling
- Registration of new clients
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:
- Assignments may be determined at a future date
QUALIFICATIONS AND ATTRIBUTES:
The ideal candidate will:
- Have a minimum 1 year in a clerical support role
- Have computer skills and experience working with electronic health records
- Possess excellent communication, customer service, and organizational skills
- Bilingual English and Spanish speaking a plus
EDUCATION AND EXPERIENCE:
- High School Diploma or GED
PHYSICAL CHARACTERISTICS:
- Must be capable to sit or stand in front of a computer for long-periods of time
- Able to work in open space floor plan
- Must be capable to move throughout work day and follow people served throughout community
- Work alongside co-workers within 3 feet
- Must be able to move in tight spaces
- Occasional lifting of > _25+ pounds